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W
Will Da Costa
Participating Frequently
January 2, 2024
Answered

Indesign 2024 & Sonoma 14.2.1

  • January 2, 2024
  • 4 replies
  • 1968 views

Has anyone got a solution to making inDesign work on Sonoma 14.2.1? I cannot run the application, it either crashes on launch or crashes as I open a document or crashes as I try and save. I've tried the following:

 

- Deleted preference files

- Turned off system fonts 

- Reinstalled

- CC clean uninstall

- Ran Onyx

 

Any help would be appreciated as I cannot do any of my work,

 

Best,

Will

    This topic has been closed for replies.
    Correct answer Steve Werner

    If you haven't already done so, update to Sonoma 14.3 which solves many problems.

    4 replies

    W
    Will Da CostaAuthor
    Participating Frequently
    February 2, 2024

    It turns out my inDesign only works when offline or hotspotting through my phone - it crashes on wifi everytime. I do not know why

    Steve Werner
    Community Expert
    Steve WernerCommunity ExpertCorrect answer
    Community Expert
    February 2, 2024

    If you haven't already done so, update to Sonoma 14.3 which solves many problems.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    January 2, 2024

    Tell us more about your Mac system - Mac version, processor, storage, etc.

     

    Does the crashing happen with all files you try to open? Does it work when you create a new document?

     

    What method did you use to restore preferences. Here's a recommended method:

     

    https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

     

    W
    Will Da CostaAuthor
    Participating Frequently
    January 3, 2024

    Apple M1

    16 GB

    14.2.1 (23C71)

    300GB free of 1TB 

     

    Crashing happens with every file and sometimes without evening be able to open a file, just after launching app.

    Also happens when creating a new document and moments into trying to use a new a document.

     

    I have tried using the keyboard shortcut to rebuild preference file and also rebuilt the cache files neither of which has worked

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    January 3, 2024

    I'm running out of ideas. Try installing InDesign 2023, and see if you get crashes there. You can have both InDesign CC 2024 and 2023 installed at the same time. 

     

    If that doesn't work, there could be corruption in your User file. Create a new User and open InDesign there and see if you get crashes.

     

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    January 2, 2024

    I agree with @Rishabh_Tiwari's suggestion.

     

    However, some people still find problems with Sonoma because Apple has not worked out all the bugs of that release. I have not had those problems so hopefully that should solve it for you. But this tech note lists other issues:

     

    https://helpx.adobe.com/download-install/kb/macos-sonoma-compatibility-common-issues.html

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      January 2, 2024

      Hi,

       

      Sorry to hear about the trouble. Please try uninstalling Adobe InDesign using the Adobe Cleaner Tool and then re-install and let us know if this helps or if you need further assistance.

       

      Thanks

      Rishabh

        W
        Will Da CostaAuthor
        Participating Frequently
        January 2, 2024

        this does not help - same problem after re-install

         

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