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InDesign 2024 Crashing & Running Slow

Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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I am having major issues with the latest version of Indesign 2024. It repeatedly crashses and takes a long time to open and load documents. Causing errors and corrupt files. 

 

I have tried a number of things to rememdy this issue like uninstall and reinstall, disk clean, unembed images and package files to reduce in size. 

 

Any help would be much appreciated!

 

Another issue is the Read-Only Function that appears when opening any documnet. 

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Bug , How to , Performance

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correct answers 1 Correct answer

Adobe Employee , Jan 12, 2024 Jan 12, 2024

Hi,

 

Thank you for sharing the OS details. Please try the suggestions in this article and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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Which OS version?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

 

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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Hi Derek, 

 

I believe I have the following:

 

64 GB 2667 MHz DDR4

495.83 GB used of 3.12 TB

 

And yes that is another thing I have tried. 

 

Cheers

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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OS?

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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If you are using Mac OS Sonoma then that could be the problem as InDesign is not yet fully compatible with that OS. Also, as Derek has suggested deleting your InDesign preferences could also possibly be a solution. This resets the program to its dafaults which can usually fix performance issues.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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You've been asked twice about your operating system. In the event you are on a Mac with Ventura, it's essential to update that to 13.6.2. 

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Hi all, thank you for the comments. 

 

I am currently running macOS Sonoma 14.2.1

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Adobe Employee ,
Jan 12, 2024 Jan 12, 2024

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Hi,

 

Thank you for sharing the OS details. Please try the suggestions in this article and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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