Skip to main content
novadmedias
novadmedias
Participating Frequently
October 5, 2024
Question

InDesign 2024 Freezes Immediately After Opening or Creating Files on macOS 14.6.1

  • October 5, 2024
  • 3 replies
  • 1283 views

-> Adobe Indesign running on: iMac 27 - 2022, Mac OS 14.6.1 / 40GB RAM

Hi everyone,


As the title says, no matter what I do—whether opening an existing document or creating a new file—InDesign immediately freezes. In fact, it creates the document (or opens it), but the loading cursor (spinning color ball) appears, and the application becomes unresponsive indefinitely.


I've uninstalled and reinstalled the program multiple times, restarted my computer several times, and even tried installing previous versions. The issue persists, and I’m out of ideas.


Can anyone help? I really need to get back to work!

 

 

 

<Title renamed by MOD>

This topic has been closed for replies.

3 replies

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
October 10, 2024

Also, try to create a clean new user account in System Settings > Users & Groups and work from there. Will it make a difference?

novadmedias
novadmediasAuthor
Participating Frequently
October 10, 2024

Just did that. Same problem.

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
October 11, 2024

Can you update your OS to the latest version? You're on 14.6.1 - but there's 14.7.1 out now I think

Robert at ID-Tasker
Robert at ID-Tasker
Legend
October 6, 2024
quote

Can anyone help? I really need to get back to work!


By @novadmedias

 

So it was OK before? 

 

Have you installed anything? 

 

Upgraded InDesign / OS? 

 

Check your file / folder privileges. 

 

novadmedias
novadmediasAuthor
Participating Frequently
October 10, 2024

So it was OK before? 

It was ok before? Yes. When, I don't remember.

Have you installed anything? 

I have installed lot of stuff, cannot track everything .

 

Upgraded InDesign / OS? 

Yes as suggested.

 

Check your file / folder privileges. 

Of the file I want to open? At that point, it's even just when I open it.

 

You can check this: https://www.loom.com/share/1d046c3c6ccb4d6595d2e2e514c211a0?sid=bbc51bf2-c2cc-408c-b06f-81b3d8d6100b

 

Robert at ID-Tasker
Robert at ID-Tasker
Legend
October 10, 2024

@novadmedias

 

Privileges to the InDesign's installation folder.

 

And maybe profiles folder - I'm not Mac user, just remember few people mentioning it here. 

 

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
October 6, 2024

Can you let us know your system specs?

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

-----------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

novadmedias
novadmediasAuthor
Participating Frequently
October 10, 2024

Hi. I did that. You can check what's happening here:

https://www.loom.com/share/1d046c3c6ccb4d6595d2e2e514c211a0?sid=ecdddb3b-f66e-406a-95bc-a925021bba01

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices