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InDesign 2024 Freezes Immediately After Opening or Creating Files on macOS 14.6.1

New Here ,
Oct 05, 2024 Oct 05, 2024

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-> Adobe Indesign running on: iMac 27 - 2022, Mac OS 14.6.1 / 40GB RAM

Hi everyone,


As the title says, no matter what I do—whether opening an existing document or creating a new file—InDesign immediately freezes. In fact, it creates the document (or opens it), but the loading cursor (spinning color ball) appears, and the application becomes unresponsive indefinitely.


I've uninstalled and reinstalled the program multiple times, restarted my computer several times, and even tried installing previous versions. The issue persists, and I’m out of ideas.


Can anyone help? I really need to get back to work!

 

 

 

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Community Expert ,
Oct 06, 2024 Oct 06, 2024

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Can you let us know your system specs?

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

-----------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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New Here ,
Oct 10, 2024 Oct 10, 2024

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New Here ,
Oct 10, 2024 Oct 10, 2024

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My specs: https://screenshare.novadmedias.com/DOu1rYOW

I have use the Creative Cloud Cleaner Tool with no success.

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Adobe Employee ,
Oct 10, 2024 Oct 10, 2024

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Hi @novadmedias,

 

I’m sorry to hear that you’re still experiencing freezing issues with InDesign. It sounds quite frustrating, especially when you’re trying to get back to work.

As a next step, I recommend trying to run InDesign in Safe Mode to see if that helps with the freezing. This can help determine if background processes are affecting its performance. You can find instructions on how to start your Mac in Safe Mode here.

 

Please update us on your status after trying this. We will wait to hear from you. 

 

Best,

Abhishek Rao

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New Here ,
Oct 10, 2024 Oct 10, 2024

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I did try this too. I confirm I was in Safe Mode. I got the same problem.

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Community Expert ,
Oct 06, 2024 Oct 06, 2024

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quote

Can anyone help? I really need to get back to work!


By @novadmedias

 

So it was OK before? 

 

Have you installed anything? 

 

Upgraded InDesign / OS? 

 

Check your file / folder privileges. 

 

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New Here ,
Oct 10, 2024 Oct 10, 2024

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So it was OK before? 

It was ok before? Yes. When, I don't remember.

Have you installed anything? 

I have installed lot of stuff, cannot track everything .

 

Upgraded InDesign / OS? 

Yes as suggested.

 

Check your file / folder privileges. 

Of the file I want to open? At that point, it's even just when I open it.

 

You can check this: https://www.loom.com/share/1d046c3c6ccb4d6595d2e2e514c211a0?sid=bbc51bf2-c2cc-408c-b06f-81b3d8d6100b

 

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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@novadmedias

 

Privileges to the InDesign's installation folder.

 

And maybe profiles folder - I'm not Mac user, just remember few people mentioning it here. 

 

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Community Expert ,
Oct 12, 2024 Oct 12, 2024

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quote

@novadmedias

 

Privileges to the InDesign's installation folder.

 

And maybe profiles folder - I'm not Mac user, just remember few people mentioning it here. 

 

By @Robert at ID-Tasker

 

https://community.adobe.com/t5/indesign-discussions/indesign-on-new-mac-mini/m-p/14912501#M592336

 

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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Also, try to create a clean new user account in System Settings > Users & Groups and work from there. Will it make a difference?

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New Here ,
Oct 10, 2024 Oct 10, 2024

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Just did that. Same problem.

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Community Expert ,
Oct 11, 2024 Oct 11, 2024

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Can you update your OS to the latest version? You're on 14.6.1 - but there's 14.7.1 out now I think

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New Here ,
Oct 17, 2024 Oct 17, 2024

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I did. I updated my OS to 15.0.1 (24A348)

I tried InDesign 2024 and 2023. Both are doing the same thing.

 

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Adobe Employee ,
Oct 17, 2024 Oct 17, 2024

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Hi @novadmedias,

 

Thank you for your updates and for trying the various troubleshooting steps. I’m sorry to hear that the freezing issue persists even after updating your OS to 15.0.1 and testing both InDesign 2024 and 2023.

As the next step, please update InDesign to the latest version (20.0) and check if the problem continues. Additionally, could you clarify if the freeze occurs only with specific files, or does it happen with all files? If possible, please share a screen recording demonstrating the issue; this will help us better understand what's happening.

 

Looking forward to your response.

 

Best,
Abhishek Rao

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