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RorohikoKris
Inspiring
April 29, 2025
Answered

InDesign 2024 hangs on startup - how I worked around it.

  • April 29, 2025
  • 1 reply
  • 816 views

Hi all,

Today, I needed to run InDesign 2024 on my Mac, and no matter what I tried, it would always 'hang' during launch (showing a 'what's new screen' and giving me the spinning beach ball). Resetting prefs and all that did not help.

I managed to get past the problem by temporarily disconnecting my network (I am on Wifi, so I just turned off the Wifi for a minute), then launching InDesign 2024, and then re-activating my Wifi connection.

I suspect that InDesign has some deadlock issue when it is trying to reach out to Adobe's welcome screen servers. 

Any which way - hope this helps!

    Correct answer RorohikoKris

    In short: 

    I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

    127.0.0.1 p13n.adobe.io
    127.0.0.1 crs.cr.adobe.com
    127.0.0.1 lcs-cops.adobe.io

    With these entries in /etc/hosts, InDesign cannot reach these services and does not 'hang' on startup.

    1 reply

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    April 30, 2025

    Hi @RorohikoKris,

     

    Thanks so much for sharing your workaround. Appreciate you taking the time to post it. That kind of insight can be very helpful for others running into the same issue. I haven’t seen this happening on my end with InDesign 2024 or 2025, so just to narrow things down, could you confirm the exact version where you’re seeing the problem? Also, have you had a chance to test this with version 20.3 (2025) to see if it behaves the same way?

    It would also help to know your macOS version and whether you’re running any antivirus, firewall, or proxy tools that might be interfering with the connection to Adobe servers. If so, try disabling them temporarily and launching InDesign again. You could also test the launch in safe mode to help rule out any third-party services that might be conflicting. Reference: https://adobe.ly/3GvMbaC

     

    Looking forward to hearing back your observation. 

    Abhishek

    R
    RorohikoKrisAuthor
    Inspiring
    May 15, 2025

    Hi Abhishek, sorry for the late reply. I added the issue with some more info to the Adobe InDesign Uservoice a few weeks ago:

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/49822995-adobe-indesign-2024-hangs-on-startup-blocking-a-f

     

    R
    RorohikoKrisAuthorCorrect answer
    Inspiring
    May 15, 2025

    In short: 

    I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

    127.0.0.1 p13n.adobe.io
    127.0.0.1 crs.cr.adobe.com
    127.0.0.1 lcs-cops.adobe.io

    With these entries in /etc/hosts, InDesign cannot reach these services and does not 'hang' on startup.

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