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InDesign 2024 palettes not expanding in Essentials or Essentials Classic workspace

Community Beginner ,
Oct 22, 2023 Oct 22, 2023

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Is anybody else having this problem? E.g I can see the word 'Links' on the right hand side palette but I click it and it doesn't appear. I have to drag the palette out to view what's on it

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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It might be cache corruption. Try reading and experimenting here: Reset InDesign Preferences

Mike Witherell

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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Thanks for helping, Mike. Just did the part under "Reset (aka trashing) preferences (2)"  but unfortunatley the palettes still don't expand out like they should.

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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What Mike was referring to was actually to delete your InDesign caches which is not the same as deleting preferences. Deleting caches fixes issues with the interface including panels that are not working correctly.

To delete cache files:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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Hi Bill, thanks for sending that as well. Unfortunately that hasn't worked either. Looks like another case of making the consumers the product testers.

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New Here ,
Oct 30, 2023 Oct 30, 2023

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Having the same problem today. Seemed to be OK last week...

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