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Participant
October 12, 2023
Answered

InDesign 2024 scroll wheel not working on PC

  • October 12, 2023
  • 10 replies
  • 8759 views

InDesign 2024 scroll wheel not working on PC.  This is an application problem NOT a PC problem.

This topic has been closed for replies.
Correct answer wadecorliss08

I was also having this issue with Indesign 2024 on Windows 11. I discovered that if I downloaded Microsoft Mouse and Keyboard Center, the mouse started scrolling quickly again.

10 replies

Participant
September 30, 2024
wadecorliss08
wadecorliss08Correct answer
Participant
November 14, 2023

I was also having this issue with Indesign 2024 on Windows 11. I discovered that if I downloaded Microsoft Mouse and Keyboard Center, the mouse started scrolling quickly again.

Participant
November 21, 2023

This also worked for me! Thank you for posting! For those who need additional direction: You have to download and then go to "Identify programs that don't scroll correctly" under Scroll Settings and select InDesign.

Participant
November 14, 2023

Windows 10 on Dell Latitude laptop. Neither the mouse wheel nor the two-finger trackpad scrolling is working correctly in the latest InDesign. Really slowing down my work today. 

Participant
November 9, 2023

Installed latest update to InDesign - 19.0.1, and this issue is STILL not resolved.

Mouse wheel scrolling was working, updated to version 19.0, stopped working, upgraded to 19.0.1 for 'Bug Fixes', STILL not working.

I guess I'll be installing an older version ... Awesome.

erinD3
Participant
November 6, 2023

I'm getting this problem too with the latest InDesign update - my Microsoft Surface mouse no longer scrolls properly. 

Participant
November 6, 2023

I've discovered it's the Microsoft mouse. i changed out for a Logitech one and it works fine....so frustrating (especially since i really like my Microsoft one more)!!!

 

Participant
October 24, 2023

Yup, me too. Windows 11 and the Indesign update has hobbled the scroll on my Microsoft Arc mouse. I manage to get some halting jerky scrolling out of it if I really try, by some reason, enabling touch on my Wacom and using the scroll on that first. And the my mouse scroll works if I'm hovering in the actual scroll bar on the page. But as with the other users, this is solely an Indesign 2024 problem, the mouse is working everywhere else.

 

I'm so frustrated I tried to go back to the old version, but now it just makes my laptop fall over.

Participant
October 27, 2023

I'm running the latest update for Windows 10. I have found that I can get it to move using the touchpad only if I do a hard double finger swipe, but it is not a graceful move with ease, but a hard jump from top to bottom or other pages. Hopefully, they'll get a fix for this in an update soon. Fingers crossed!

 

Participant
October 23, 2023

I'm having the same issue on my Dell laptop. The touchpad scroll to move around artboards isn't working in InDesign. I have to use the scroll bars, which is pretty annoying.

 

Participant
October 12, 2023

Problem fix by using a Dell mouse.  InDesign 2024 does not work with a Microsoft made mouse.

Participant
October 27, 2023

Not working on my Logi MX Master 3 too.. 

BobLevine
Community Expert
Community Expert
October 12, 2023

Not seeing that issue here on Windows 11.

James Gifford—NitroPress
Legend
October 12, 2023

From the posts on this, I am guessing that some small aspect of ID's cursor-movement code was changed (possibly updated in all good principle), and some mouse/pointing device drivers have a shortcut or bit of obsolete code that doesn't properly mesh. That's all WAG, but that some notable number of users would lose one axis of control or one 'key' only in ID... updating the input device driver and inquring with them would seem to be the only solution.

kglad
Community Expert
Community Expert
October 12, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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