Skip to main content
BPphotographics
BPphotographics
Known Participant
April 27, 2024
Question

InDesign 2024 v19.4

  • April 27, 2024
  • 4 replies
  • 3424 views

With the newest update the program is really slow. It hangs up and freezes.

Anyone else having this problem?

 

    4 replies

    L
    L2821337375il
    Participating Frequently
    April 27, 2024

    Yes, deleted but then went to  manage to  get it back to 19.3 as  I think that  is the version I was working form.. Saaw it for a blip! then disappeared with the  same message of  "recovery failed"  recover later etc..  options. maybe I nneed to go  back to 19.0 The other  versionn I have is 2023  which I  believe is  the 18.5.2 version. But my new file was made  on 2024~end of march Early April. was almost done last night!~but somehow the 19.4 happened and then my work crashed. slow save which ended up running all nnight had to hard shut off laptop to get it to stop. Still trying to retrieve it.

     

    Got a  new  mmessaagee of Unable to convert, contact Author (me) who can convert to IDML  for you.   Huh? Such a Hassle! There goes my Saaturday!

    L
    L2821337375il
    Participating Frequently
    May 1, 2024

    My resolve was with an agent on Monday AM, had to let them innto  my computer. Deleted a bunch of stuff  asked where the file was as he needed  to work with other colleagues to see what they can do and said, "We will  revert to you within 24 hours."  It was less than that time that they cann baack withh is  being "Irretrievable."

    I feel like this has something to do with the cloud change and why would  I not be  aable to open all my indd files on the newest update? They are  all corrupt now? I have a  monthly subscription.  I should be able  to open all of these within Adobe InDesign.  Anyone eexperience  the  same dilemma? Kind of  perverse situation that I pay for this and no straight forward help of answers.

    R
    Rozy37030696f0p2
    Participating Frequently
    April 27, 2024

    Don't write here in vain, the software developers never care or this is a problem caused by the management and they have not been able to solve the problem you will see in this link for years.

     

    https://community.adobe.com/t5/indesign-discussions/high-cpu-usage-while-idle-indesign-2021-2022-2023-2024-versions/m-p/14157489#M545808 

     

    Unfortunately, indesign has been brought to a very bad state with new versions. And although we clearly stated the problems, there was absolutely no update.

     

    The fact that many people write does not change anything.

    It's a shame that Adobe has become a very poorly managed company...

      L
      L2821337375il
      Participating Frequently
      April 28, 2024
      quoteOkay, so WHO  does  care. I  am now 3 days late getting this thing out, I see it in my file but I cannnnot convert it nor the upgrades work. Even though I have  deleted  and  reinstalled  everything. Got rid of having  2 versions of iD so that   theere is just one. But none helps me  reecover the file.
       
      This Adobe Customer needs some help retrieving a file made on adobe exists as .indd.
       
      Where  do I get help?

       

      L
      L2821337375il
      Participating Frequently
      May 1, 2024

      If a document is not behaving well then try 

      File>Export 

      Choose IDML

      Open the IDML in InDesign
      Save the file as a new InDesign file with a new name
      See if the issue persists.

       

       

      Try resetting your preferences:

      Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
      macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
      A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
      Further info and instructions here if needed:
      https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

       

       

      Reinstalling rarely fixes everything - you can do a complete reinstall using the
      Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

       


      Yes,  I have triied but everything  is GREY = non  openable/non operable/nonaccessable

      leo.r
      Community Expert
      leo.rCommunity Expert
      Community Expert
      April 27, 2024

      also, your versions of InDesign and operating system? does the problem go away if you revert to 19.3 (you can do this from Creative Cloud app).

       

       

        L
        L2821337375il
        Participating Frequently
        April 28, 2024

        Well 19.3 didn't work for me so now I gotta try 19.2, etc..one by one

        L
        L2821337375il
        Participating Frequently
        April 28, 2024

        There  is no 19.2~ it's 19.0 if 19.3 doesn't work for you. But that's really going back for the time line I have been working on this to not open, ssuddenly. Wish there was a more direct recovery path. It should  be 19.3 version.

        Robert at ID-Tasker
        Robert at ID-Tasker
        Legend
        April 27, 2024

        Are you doing only Save or Save As with a new name daily or when you do a lot of changes in your document? 

         

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices