Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

InDesign 2024 v19.5 Failure to Launch iOS Ventura 13.6.7

New Here ,
Aug 06, 2024 Aug 06, 2024

Adobe InDesign is stalling at launch (During Loading Panels).  Eventually, I will get a force quit prompt.  I'm on Ventura 13.6.7 and InDesign v19.5.  Admittedly, I was pushing the app pretty hard today exporting versions of files, etc.  When the force quit prompt comes up, InDesign is showing usage of 95GB.  I've tried other older responses to this issue, but they all seemed to be around the iOS version, which mine is fine.  Any help is appreciated, I'm under deadline to complete book. 

TOPICS
Bug , Performance
523
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2024 Aug 06, 2024

You might try to patch up to macOS Ventura 13.6.8 and see if that helps.

Also, you might upgrade to Sonoma while you are at it.

Here is a comprehensive troubleshooting guide:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

Mike Witherell
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2024 Aug 06, 2024

based on other posts, (but maybe they were old) upgrading to Sonoma wasn't recommended or supported yet.  I have deleted preference, saved data file per troubleshooting with same result upon restart.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2024 Aug 06, 2024

I tired upgrading to the 13.6.8 iOS worth a try but did not resolve.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2024 Aug 06, 2024

@Charles36392989no13

 

When have you upgraded to 19.5?

 

Maybe it would be easier to go back to the previous minor version? 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2024 Aug 06, 2024

Looks like it updated today to 19.5.  Not sure how to move it back a version???

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2024 Aug 06, 2024
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2024 Aug 06, 2024

 Thank you.  I uninstalled 19.5 and installed 19.4 and it still stalls at same place. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2024 Aug 06, 2024
quote

 Thank you.  I uninstalled 19.5 and installed 19.4 and it still stalls at same place. 


By @Charles36392989no13

 

Then maybe go back even further? Do you remember what was the previous version? 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2024 Aug 06, 2024

Or you can go for the nuclear option - use CC Cleaner tool... 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2024 Aug 06, 2024

Where is this tool?  Looks like that's my only option at this point. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2024 Aug 06, 2024
quote

Where is this tool?  Looks like that's my only option at this point. 


By @Charles36392989no13

 

Link provided earlier by @Mike Witherell:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo... 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2024 Aug 06, 2024
LATEST

Hopefully, the CC Cleaner suggested by other users will help, but if not:

 

95 GB indeed sounds like an extreme memory usage by InDesign.

 

What's your machine and how much RAM does it have?

 

Also, keep Activity Monitor active at all times (the Memory tab) and check if you see anything suspicious in memory and/or CPU usage. Is your memory pressure in red by any chance?

 

P.S. Just for the sake of ultimate accuracy, it's macOS, not iOS.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines