Participating Frequently

Question

InDesign 2024 Won't Save Files - All Options Grayed Out

Forum|Forum|2 years ago
November 6, 2023
3 replies
1749 views

I recently updated to InDesign 2024. I have a lot of problems with InDesign 2024.

ONE

When opening an existing file, it shows that the file has been open under "Recent" on the home dashboard. Unless I create a new file and toggle between screens, there is no way to actually access the file. It's almost like it's hidden.

TWO

Any file that I open, or if I create a new file cannot be saved. All of the options are grayed out.

THREE

None of my keyboard shortcuts work. CMD+W to close, Tab to toggle between screen displays, V to bring up the selector tool, etc.

I have never had this issue and have tried restarting.

Thank you for your help!

Erika

Bug

This topic has been closed for replies.

Barb Binder

Community Expert

Hi @erikag67038048:

What version of Ventura? Be sure you are on the latest version of Ventura (without without updating to Sonoma). It's 13.6.1. You have to scroll all the way past the promoted Sonoma update to see the links to update Ventura at the very bottom.

~Barb

~Barb at Rocky Mountain Training

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erikag67038048Author

Participating Frequently

I am on 13.6.1.

Robert at ID-Tasker

Legend

Are you on Sonoma? InDesign is not compatible with Sonoma - you need to downgrade / roll back.

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erikag67038048Author

Participating Frequently

I am on macOS Ventura. I've been using InDesign 2023 in the meantime as that still works.

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Eugene Tyson

Community Expert

Yeh, lots of issues with 2024 and systems.

You can log your experiences on the bug forums where it's most likely to be looked at and fixed.

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

Steve Werner

Community Expert

Problems like this can occur when updating to a major new InDesign version. It can often solve problems if your restore your InDesign preferences and caches. Try this:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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erikag67038048Author

Participating Frequently

Steve - I tried this and it worked.... for only a little bit. I tried to isolate what I clicked to make it start acting up and couldn't pinpoint one thing.

My initial thought was that maybe my saved Workspaces are causing an issue, but sometimes it would be fine and others it wouldn't. If I deleted those two files, each time I everything behaved as it should for only a little while.

Any other thoughts?

leo.r

Community Expert

try to create a new user account (System Settings > Users & Groups) and run InDesign there. will it make a difference? in any case, it looks like some other users also experience weird issues with InDesign 2024 for which there are no explanations yet.

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