Indesign 2025 will not open

[Daniel24967427gfu5]

Hi, I am super desperate here.

It all started 3 days ago when a plugin I use for font management (Extensis Connect) started bugging out and wouldn't let me open any Adobe programs. I completely removed/uninstalled it and Photoshop and Illustrator are working normally. However Indesign, as per usual, is a buggy mess. When I open the program from either the shortcut, windows menu, or taskbar it flashes the splash screen for about 2 seconds before disappearing. Never opening no matter how many times I try.

I have uninstalled the plugin completely. I have uninstalled and reinstalled indesign about 7 times, all different versions to test if its a recent bug. It does not appear to be limited to one version. I also have a disk utility cleaner with my antivirus, this has worked in the past with deleting broken paths, etc but of course, it has not rectified the problem.

Please please please tell me how to fix this I am at my witts end and there are files I need to work on for clients 😠

[Eugene Tyson · Accepted solution]

Hello 

Yeh sometimes can get interlinked with files that don't get deleted with a basic uininstall/reinstall 

First thing to try is resetting your preferences, which might clear it, if not the link provides a deeper cache clean.

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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If that doesn't work then the below is a saved snippet of text I have as it up comes regularly enough

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know how you get on.

[Daniel24967427gfu5]

Thank you Eugene,

The Creative Cloud Cleaner Tool did the trick. Now I can finally work on stuff!!

Thank you again!!!