Participating Frequently

Question

InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

Forum|Forum|13 years ago
February 14, 2013
4 replies
24788 views

I am using a Mac (10.7.4 OS) and had just placed an image and saved. Now I can not open the doc in InD 6. Any ideas other than starting over?

This topic has been closed for replies.

Mike Witherell

Community Expert

Ashley, you might try some of these 30+ ideas in a new guide I compiled:

Adobe InDesign CC 2017 Troubleshooting How-to Guide

Mike Witherell

C

claytontrain

Participant

I am wondering, how do these scripts work on a Mac? I have the exact same issue with an important InDesign File in CC2015.

Peter Spier

Community Expert

The blind export script is javascript, which works the same on Mac or Windows.

C

claytontrain

Participant

Thanks. If InDesign is crashing every time I execute the script, should I assume it is because the file is too damaged?

Even though it crashes, I see that the script HAS created the .idml file, but it is only a few bytes and the file will not open. My mac gives me an error report as follows:

Process: Adobe InDesign CC 2015 [21770]

Path: /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

Identifier: com.adobe.InDesign

Version: 11.2.0.99 (11200)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe InDesign CC 2015 [21770]

User ID: 503

Date/Time: 2016-10-17 21:19:48.240 -0700

OS Version: Mac OS X 10.11.1 (15B42)

Report Version: 11

Anonymous UUID: 03E1F507-BC9A-4C55-D2BA-AA95786DD691

Sleep/Wake UUID: 19AFC444-3AAF-457C-A842-E1E5303CA0BA

Time Awake Since Boot: 25000 seconds

Time Since Wake: 2300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0:

-->

__TEXT 000000010247d000-0000000102482000 [ 20K] r-x/rwx SM=COW /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

Global Trace Buffer (reverse chronological seconds):

55.864047 CFNetwork 0x00007fff9a07d163 TCP Conn 0x7f902c4b84d0 SSL Handshake DONE

56.355789 CFNetwork 0x00007fff9a07d03f TCP Conn 0x7f902c4b84d0 starting SSL negotiation

56.356067 CFNetwork 0x00007fff9a07ba0f TCP Conn 0x7f902c4b84d0 complete. fd: 39, err: 0

56.356447 CFNetwork 0x00007fff9a10a1ad TCP Conn 0x7f902c4b84d0 event 1. err: 0

56.544061 CFNetwork 0x00007fff9a07acdf TCP Conn 0x7f902c4b84d0 started

56.574095 CFNetwork 0x00007fff9a03e89e Creating default cookie storage with process/bundle identifier

56.574095 CFNetwork 0x00007fff9a03e836 Faulting in CFHTTPCookieStorage singleton

56.574095 CFNetwork 0x00007fff9a03e6c5 Faulting in NSHTTPCookieStorage singleton

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 PublicLib.dylib 0x00000001039e28c2 WideString::Append(WideString const&) + 18

1 com.adobe.InDesign.Text 0x000000011919778f 0x118daa000 + 4118415

2 com.adobe.InDesign.Text 0x000000011919a30e 0x118daa000 + 4129550

3 com.adobe.InDesign.Text 0x00000001190bd531 0x118daa000 + 3224881

4 com.adobe.InDesign.Text 0x00000001190bc6a0 0x118daa000 + 3221152

5 PublicLib.dylib 0x00000001039bc942 CScriptProvider::AccessPropertyOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 514

6 com.adobe.InDesign.Scripting 0x0000000117f70847 0x117f44000 + 182343

7 com.adobe.InDesign.Scripting 0x0000000117f6d694 0x117f44000 + 169620

8 com.adobe.InDesign.Scripting 0x0000000117f6dd0a 0x117f44000 + 171274

9 com.adobe.InDesign.INXCore 0x000000011434ff5e 0x114337000 + 102238

10 PublicLib.dylib 0x0000000103b2d91d CScriptDOMElement::FetchValue(IDType<ScriptID_tag>, DOMAttributeValue&) + 93

11 PublicLib.dylib 0x0000000103b2d708 CScriptDOMElement::GetAttribute(IDType<ScriptID_tag>, DOMAttributeValue&) + 440

12 PublicLib.dylib 0x00000001039732e3 0x103881000 + 991971

13 PublicLib.dylib 0x000000010395daa7 CTextScriptDOMElement::HandleContent(IDOMElement*, IterText&, IterPara&, int&, int&) + 839

14 PublicLib.dylib 0x000000010395a462 CTextScriptDOMElement::CollectTextChildren() + 4610

15 PublicLib.dylib 0x000000010395897b CTextScriptDOMElement::CollectExpandedChildElements(K2Vector<InterfacePtr<IDOMElement>, K2Allocator<InterfacePtr<IDOMElement> > >&) + 379

16 PublicLib.dylib 0x0000000103b2ec5c CScriptDOMElement::GetChildElements(K2Vector<InterfacePtr<IDOMElement>, K2Allocator<InterfacePtr<IDOMElement> > >&) + 60

17 com.adobe.InDesign.INXCore 0x0000000114380d1f 0x114337000 + 302367

18 com.adobe.InDesign.INXCore 0x0000000114394b14 0x114337000 + 383764

19 com.adobe.InDesign.INXCore 0x0000000114390917 0x114337000 + 366871

20 com.adobe.InDesign.INXCore 0x0000000114394b8c 0x114337000 + 383884

21 com.adobe.InDesign.INXCore 0x0000000114393dd5 0x114337000 + 380373

22 com.adobe.InDesign.INXCore 0x000000011438d61e 0x114337000 + 353822

23 com.adobe.InDesign.INXCore 0x000000011438d101 0x114337000 + 352513

24 com.adobe.InDesign.SaveBack 0x000000010d55248a 0x10d548000 + 42122

25 com.adobe.InDesign.SaveBack 0x000000010d55081c 0x10d548000 + 34844

26 com.adobe.InDesign.SaveBack 0x000000010d550469 0x10d548000 + 33897

27 com.adobe.InDesign.SaveBack 0x000000010d550365 0x10d548000 + 33637

28 PublicLib.dylib 0x00000001038ccdd1 CExportProvider::ExportToFile(IDFile const&, IDocument*, IPMUnknown*, PMString const&, K2::UIFlags) + 321

29 com.adobe.InDesign.Document Framework 0x00000001129542d4 0x11281a000 + 1286868

30 com.adobe.InDesign.Document Framework 0x0000000112952dd5 0x11281a000 + 1281493

31 PublicLib.dylib 0x00000001039bc488 CScriptProvider::HandleMethodOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 504

32 com.adobe.InDesign.Scripting 0x0000000117f6e5c2 0x117f44000 + 173506

33 com.adobe.InDesign.Scripting 0x0000000117f6ba56 0x117f44000 + 162390

34 com.adobe.InDesign.Scripting 0x0000000117f6c030 0x117f44000 + 163888

35 com.adobe.InDesign.Support for JavaScript 0x0000000118476dbb 0x11846c000 + 44475

36 com.adobe.AdobeExtendScript 0x0000000111cc3d65 ScScript::ValidateData::test_3() + 27877

37 com.adobe.AdobeExtendScript 0x0000000111c503ab ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 23611

38 com.adobe.AdobeExtendScript 0x0000000111c594ac ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 60732

39 com.adobe.AdobeExtendScript 0x0000000111c53e3b ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 38603

40 com.adobe.AdobeExtendScript 0x0000000111c594ac ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 60732

41 com.adobe.AdobeExtendScript 0x0000000111c52df7 ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 34439

42 com.adobe.AdobeExtendScript 0x0000000111c81e46 ScScript::ScopeNode::dump(ScScript::Engine&, int) + 65094

43 com.adobe.AdobeExtendScript 0x0000000111c6c44f ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 138463

44 com.adobe.AdobeExtendScript 0x0000000111ca5e0e ScScript::InitTerm::atExit(void (*)()) + 52414

45 com.adobe.AdobeExtendScript 0x0000000111ca7f74 ScScript::InitTerm::atExit(void (*)()) + 60964

46 com.adobe.AdobeExtendScript 0x0000000111ca7d00 ScScript::InitTerm::atExit(void (*)()) + 60336

47 com.adobe.InDesign.Support for JavaScript 0x000000011847b560 0x11846c000 + 62816

48 com.adobe.InDesign.Support for JavaScript 0x000000011847aee2 0x11846c000 + 61154

49 com.adobe.InDesign.Support for JavaScript 0x000000011847a239 0x11846c000 + 57913

50 com.adobe.InDesign.Scripts Panel 0x000000010f74e341 0x10f74c000 + 9025

51 com.adobe.InDesign.Scripts Panel 0x000000010f74dee6 0x10f74c000 + 7910

52 DV_WidgetBinLib.dylib 0x00000001024dd912 DVEventHandler::DVPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool&) + 306

53 DV_WidgetBinLib.dylib 0x00000001024c6c03 DVHostedWidgetView::PrivateImpl::PointerEventCallback(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool&) + 83

54 DV_WidgetBinLib.dylib 0x00000001024cb5a3 0x1024b8000 + 79267

55 com.adobe.dvaui.framework 0x00000001031a1b12 dvaui::ui::UI_Node::UI_DispatchCustomPointerEventToNode(dvaui::ui::UI_Node*, boost::intrusive_ptr<dvaui::ui::UI_Node>, dvaui::ui::PointerEvent const&, bool&) + 146

56 com.adobe.dvaui.framework 0x00000001031a1816 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 166

57 com.adobe.dvaui.framework 0x00000001031a1378 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 136

58 com.adobe.dvaui.framework 0x00000001031a9a06 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 182

59 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

60 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

61 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

62 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

63 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

64 com.adobe.dvaui.framework 0x00000001031a08ef dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 63

65 com.adobe.dvaui.framework 0x00000001031a0058 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 360

66 com.adobe.dvaui.framework 0x000000010319fe42 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66

67 com.adobe.dvaui.framework 0x0000000103224720 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608

68 com.adobe.dvaui.framework 0x00000001032242ae dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 606

69 com.adobe.dvaui.framework 0x0000000103222629 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121

70 com.adobe.dvaui.framework 0x0000000103222586 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

71 com.adobe.dvaui.framework 0x0000000103223d55 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 69

72 com.adobe.dvacore.framework 0x0000000102b51ebc int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

73 com.adobe.InDesign.Application UI 0x00000001118fbf02 0x11177b000 + 1576706

74 com.adobe.dvacore.framework 0x0000000102b52010 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 144

75 com.adobe.dvacore.framework 0x0000000102b53505 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165

76 com.adobe.dvaui.framework 0x000000010322ef9a dvaui::ui::OS_NodeTimerData::RemoveTimer() + 28634

77 com.apple.AppKit 0x00007fff8cbe742d -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322

78 com.apple.AppKit 0x00007fff8cbe8411 -[NSWindow _reallySendEvent:isDelayedEvent:] + 212

79 com.apple.AppKit 0x00007fff8c62db8d -[NSWindow sendEvent:] + 517

80 com.adobe.owl 0x000000010299b14d 0x102960000 + 241997

81 com.apple.AppKit 0x00007fff8c5adb27 -[NSApplication sendEvent:] + 2540

82 com.adobe.dvaui.framework 0x000000010322839b dvaui::ui::OS_NodeTimerData::RemoveTimer() + 987

83 com.adobe.exo.framework 0x0000000104f0197a exo::app::OS_AppBase::SetResetMenuShortcutsOnClose(bool) + 842

84 DV_WidgetBinLib.dylib 0x000000010255cbf5 0x1024b8000 + 674805

85 com.adobe.InDesign.Application UI 0x0000000111906ace 0x11177b000 + 1620686

86 com.apple.AppKit 0x00007fff8c414d9a -[NSApplication run] + 796

87 com.adobe.exo.framework 0x0000000104f013a8 exo::app::OS_AppBase::RunEventLoop() + 56

88 com.adobe.InDesign.AppFramework 0x00000001116a1ad3 0x111550000 + 1383123

89 com.adobe.InDesign.AppFramework 0x00000001116a088e 0x111550000 + 1378446

90 com.adobe.InDesign 0x000000010247e68d main + 285

91 libdyld.dylib 0x00007fff98e7e5ad start + 1

[crash report trimmed by moderator]

Peter Spier

Community Expert

This thread might prove helpful: http://forums.adobe.com/message/5072428 (though you'll need to find a Windows machine).

Do you have a crash report? If so post it on Pastebin.com and put a link here.

D

DonPerrottaAuthor

Participating Frequently

Hi Peter!

I don't have a Windows machine with ID on it

here's a link to the log on pastebin - thx for your help!

http://pastebin.com/JQ5Ndkbz

Peter Spier

Community Expert

Looks as if it could be a bad link (probably a bad image file, which goes along with your description). If you can move the links temporarily so ID can't find them in the specified path the file might open. Moving only the last one you placed may do it.

If that works, open and resave the image and try placing it again.

Willi Adelberger

Community Expert

What kind of image did you import? How have you done it?

It might help to export the file as IDML and open this file and save it again as INDD.

Ok, you have the problem to open the file. On the Swiss Forum HDS I have found a script:

http://www.hilfdirselbst.ch/foren/gforum.cgi?do=post_editlog;post=475991;

// blindOpen_and_IDML-Export.jsx
var _file = File.openDialog("InDesign-Datei"); // Selection of a file
if(_file != null)
{
var d = app.open(_file, false); // Open the file without showing it
d.exportFile(ExportFormat.INDESIGN_MARKUP, File(_file.fullName.replace(/.indd$/i,'.idml'))); // Export im IDML-Format
d.close(SaveOptions.NO); // Close without saving
}

Save the text of this file and add the extension .js and put it in your script folder and run the script in Window > Utilites > Scripts > …

THis script helped me several times with a similar problem.