Participant

Question

InDesign- Activating on New Computer

Forum|Forum|8 years ago
October 6, 2017
3 replies
1523 views

I deactivated InDesign on one computer to put it onto a new one, but there was no space for me to input the serial number to register InDesign on the new computer. I even tried downloading a trial version of InDesign because I heard that there would be a place for me to input the serial number (for some reason, there wasn't). Also, even though I do have InDesign registered, when I go onto the Creative Cloud desktop apps page to download InDesign, I am told to "Buy Now" for InDesign. How can I activate InDesign on my new computer. I have looked at several other forums with similar questions but none were helpful.

This topic has been closed for replies.

amaarora

Community Manager

Hi,

Serial number? Are you using Creative Suite?

The one you are downloading from the Adobe website today is the CC version of InDesign which is not part of the Creative Suite package.

-Aman

Dan Rodney

Community Expert

Are you signed into the Creative Cloud app with same account you originally used to start your subscription?

Have you tried signing out and signing back in again?

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

D

dianek67333324Author

Participant

I have tried to signing in and out to Creative Cloud with the same account as the subscription.

I am not using Creative Suite.

mje1966

Participant

Sure! There was never a problem. Creative Cloud does not come with a serial number. All you need to do is to sign in with your Adobe id. Help->Sign in.

I guess my problem isn't the same - I had downloaded an earlier version of Indesign CS6, without creative cloud, and when I sign into my adobe account, I see it in my "plans and products" with the serial number, but no way to download the software onto my new computer (Mac OS High Sierra). Trying to download Indesign through creative cloud doesn't do anything - the only options are "try" or "buy now"...

BobLevine

Community Expert

What version of InDesign? What operating system?

D

dianek67333324Author

Participant

I am using InDesign CS6. I have tried on two new computers (neither of them have given me the option of entering a serial number). Both of them were Macs. The one I am currently using is a macOS Sierra.

Geоrge

Legend

https://licensing.adobe.com/ - try to download your ID from here.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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