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Participant
August 27, 2024
Question

Indesign and Premier file icons appear white

  • August 27, 2024
  • 1 reply
  • 187 views

Hello everyone!

A couple of days ago the Indesign and Premiere file icons appeared this way as if I did not have the software installed. When I open InDesign files they automatically open in version 18.5 and it asks me to update to version 19.1, I already have version 19.5, I try to save the files again in the most recent version and still, when I open them, version 18.5 appears asking me I update and the icons continue to look the same. I'm afraid this may damage my file. I'm working on Windows 11 V.22H2

This is the message that appears when I try to open the files, it reads the following: 

InDesign was unable to open "File.indd" because it was created in a newer version, Adobe InDesign 19.1. You can convert and open this file, but you may lose content created with the latest version-specific functions.

For a better experience, we recommend updating InDesign to the latest version.

[More Information]

But Indesign does not have any updates available 

If anyone has experienced something like this or a way to fix it, I'd appreciate any help.

 

Thanks! 

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1 reply

kglad
Community Expert
Community Expert
August 27, 2024

use your os settings to fix the icons and open file-types with your preferred apps.