Skip to main content
Barry23053734dbr6
Barry23053734dbr6
Inspiring
March 7, 2024
Question

Indesign(any version) opens ALL documents asking for 2 specific plugins!

  • March 7, 2024
  • 1 reply
  • 1858 views

The plugins are:

 

jobs model.Indesignplugin

channels model.Indesignplugin

 

It started doing this in the 2022 version but even if I update to the new versions it still asks for them.
To be clear, this happens with any document opened from either of our 2 work servers (one is shared by afp:, one is smb:), or documents from the hard drive, or portable hard drives. The other 5 macs at work do not have this problem when opening THE SAME documents so the documents themselves are not the  issue. Does anyone have any idea what is causing this and how to fix it?

I am aware that saving as an IDML allows you to open the documents but that's not much help when I'm trying to package 450 documents.

 

Thanks for any insight!

 

Barry 🙂

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    March 7, 2024

    Hi,

     

    Sorry to hear about the trouble. Can you share more details like in which version of InDesign the files were created and in which version you're trying to open the file? If you're able to open the file in any other computer, please try exporting the file as IDML and then try opening the file in that computer and let us know how it goes.

     

    Thanks

    Rishabh

    Barry23053734dbr6
    Barry23053734dbr6Author
    Inspiring
    March 8, 2024

    Hi Rishabh

     

    Thanks for replying.

     

    I've done a bit of experimenting so can answer your queries.
    We use InDesign 2021, 2022, 2023 & 2024. the files could be created in any of those versions and opened in any of those versions. On this mac it will ask for the plugins, on all the other macs, it wont.

    However, if a document has been converted to idml (then back to indd) in any version, this mac WILL open it without asking for the plugins. This is still the case if another mac has since opened it and re-saved the document. We can tell when a file has been converted to idml because there is a characteristic glitch which transposes vertical guidelines from the right hand side of a spread to the left.

    I'd rather not have to convert every one of the thousands of files we have (& all future files) to idml though, just so they can be opened on this ONE mac (when all the others open them fine) without asking for plugins.

     

    Hope this helps

    Barry23053734dbr6
    Barry23053734dbr6Author
    Inspiring
    March 27, 2024

    Hi Bill,

     

    Thanks for that.

     

    I've tried your suggestion and no luck unfortunately. The problem remains.

     

    I suppose we can cross that off the list though.

     

    Thanks again

     

    Barry


    Hi everyone,

     

    An update. I haven't managed to find a solution to this issue and the problem has now migrated (although slightly differently) to one of the other Macs on our system.

     

    On that Mac, documents open fine in 2022 version but if I try to open them in 2023 or 2024 version it asks for those 2 plugins. But for other macs on the system it doesn't ask for the plugins in 2023 or 2024 versions.

     

    Please don't ask me to idml everything on the server.

     

    Thanks

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices