Participant

Answered

Indesign cannot handle the request because a modal dialog or alert is active

Forum|Forum|5 years ago
February 17, 2021
6 replies
11074 views

I know there are already a few threads in regards to this, however most of them are asking how can they shut Indesign when they get this message.

My problem is that I'm not able to use Indesign BECAUSE of this message and have no idea how to resolve this.

If anybody had my same problem and know how to fix it please help!

Thank you

Correct answer Loic.Aigon

Have you checked that there isn't any modal dialog open that could be either on a secondary screen or behind the app ?

Try hiding/closing other apps, reducing indesign main app size and move around. Sometimes, those little dialogs are just a bit sneaky 😉

T

tony_0089

Participant

Same problem with me. Just started with my paid up ID2024. This new errordoesn't allow me to open any ID file.

Anshul_Saini

Community Manager

Hi @tony_0089,

I’m sorry to hear that you’re running into this issue with InDesign 2024. It sounds frustrating, especially when you’re trying to get work done. A “modal dialog” is essentially a pop-up window that requires you to interact with it before you can return to the main program. Sometimes, these dialogs can get stuck or hidden, causing the error you’re seeing.

To help resolve this, I suggest trying the solutions mentioned in these community posts:

https://adobe.ly/4cQoQLm

https://adobe.ly/3MnPVKX

These discussions offer some workarounds that might get you back on track. Let me know if they help or if you need further assistance!

Best,

Anshul Saini

T

tony_0089

Participant

Oops, I dropped the conversation

B

Blair30935544mddi

Participant

I had the same thing. I used activity monitor to force quit InDesign and restarted. Working fine now.

S

ShainaVand222

Participant

We're you ever able to resolve this? I'm having the EXACT same problem. And it's only inDesign that's doing this to me. Ai and Ps are working fine. I've tried everything from Uninstalling and reinstalling the app, to deleting legacy preferences, to restarting my computer. Nothing works. It's now been a week that I haven't been able to use inDesign on my laptop.

Robert at ID-Tasker

Legend

Have you contacted Adobe Customer Service directly?

K

Kathleen2247656133ww

Participant

Adobe Help just fixed it for me and I have the whole suite back. Great support. Very easy, helpful, patient, and knowledgeable!

N

nataliaa1996483

Participant

Any update on this? I am having the same issue.

K

Kathy Crowe

Participant

Me too! Every cloud software has the same message. Can't use any of them. Screen shot attached. Get the same thing with any Adobe 2022 program.

Frans v.d. Geest

Community Expert

I can literally see the dialog you have to dismiss (or fill in) there in the background!

Loic.AigonCorrect answer

Legend

Have you checked that there isn't any modal dialog open that could be either on a secondary screen or behind the app ?

Try hiding/closing other apps, reducing indesign main app size and move around. Sometimes, those little dialogs are just a bit sneaky 😉

O

omar5FCEAuthor

Participant

Thank you! Unfortunately I think is a Adobe issue. It does the same to Photoshop too, I open the program and I have a blank screen (when usually I have all options of a new document size/ or most recent files on PS).

I wonder if it's a cache issue, although on Indesign it does say 'because a modal dialog or alert is active'. I even tried uninstall and reinstall the apps....

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