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O
omar5FCE
Participant
February 17, 2021
Answered

Indesign cannot handle the request because a modal dialog or alert is active

  • February 17, 2021
  • 6 replies
  • 11028 views

I know there are already a few threads in regards to this, however most of them are asking how can they shut Indesign when they get this message.

My problem is that I'm not able to use Indesign BECAUSE of this message and have no idea how to resolve this.

If anybody had my same problem and know how to fix it please help!

Thank you

    Correct answer Loic.Aigon

    Have you checked that there isn't any modal dialog open that could be either on a secondary screen or behind the app ? 

     

    Try hiding/closing other apps, reducing indesign main app size and move around. Sometimes, those little dialogs are just a bit sneaky 😉

    6 replies

    T
    tony_0089
    Participant
    August 27, 2024

    Same problem with me. Just started with my paid up ID2024. This new errordoesn't allow me to open any ID file.

    T
    tony_0089
    Participant
    August 27, 2024

    I have no idea what a modal dialog is.

     

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    August 27, 2024
    quote

    I have no idea what a modal dialog is.

     

    By @tony_0089

     

    This is an exaple of a Modal Dialog:

     

     

    B
    Blair30935544mddi
    Participant
    July 7, 2023

    I had the same thing. I used activity monitor to force quit InDesign and restarted. Working fine now.

    S
    ShainaVand222
    Participant
    November 2, 2022

    We're you ever able to resolve this? I'm having the EXACT same problem. And it's only inDesign that's doing this to me. Ai and Ps are working fine. I've tried everything from Uninstalling and reinstalling the app, to deleting legacy preferences, to restarting my computer. Nothing works. It's now been a week that I haven't been able to use inDesign on my laptop. 

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    November 2, 2022

    Have you contacted Adobe Customer Service directly? 

    K
    Kathleen2247656133ww
    Participant
    June 20, 2022

    Adobe Help just fixed it for me and I have the whole suite back. Great support. Very easy, helpful, patient, and knowledgeable!

     

    N
    nataliaa1996483
    Participant
    February 4, 2022

    Any update on this? I am having the same issue.

     

    K
    Kathy Crowe
    Participant
    June 18, 2022

    Me too! Every cloud software has the same message. Can't use any of them. Screen shot attached. Get the same thing with any Adobe 2022 program.

    Frans v.d. Geest
    Community Expert
    Frans v.d. GeestCommunity Expert
    Community Expert
    June 18, 2022

    I can literally see the dialog you have to dismiss (or fill in) there in the background!

    Loic.Aigon
    Loic.AigonCorrect answer
    Legend
    February 21, 2021

    Have you checked that there isn't any modal dialog open that could be either on a secondary screen or behind the app ? 

     

    Try hiding/closing other apps, reducing indesign main app size and move around. Sometimes, those little dialogs are just a bit sneaky 😉

      O
      omar5FCEAuthor
      Participant
      February 23, 2021

      Thank you! Unfortunately I think is a Adobe issue. It does the same to Photoshop too, I open the program and I have a blank screen (when usually I have all options of a new document size/ or most recent files on PS).

      I wonder if it's a cache issue, although on Indesign it does say 'because a modal dialog or alert is active'. I even tried uninstall and reinstall the apps....

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