InDesign cannot open indd files

Forum|Forum|3 years ago
February 28, 2022
2 replies
881 views

Every time I try to open an InDesign file I get this error: "Can't open filename. Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application."

I have uninstalled and reinstalled InDesign and still have the same problem. I have restarted my MacBook Pro. Nothing helps.

Of course I'm a designer on a tight deadline. HELP!

Performance

This topic has been closed for replies.

Scott Falkner

Community Expert

It seems likely that you are trying to open a file that was saved in a newer version of InDesign than you currently have. Whover supplied the file should save as IDML. Better yet, have them package the file, along with all links. THey can include and IDML file in the package, which you can open and then save as a readable InDesign file. Features in the newer version, if used, will be lost. This is usually not an issue.

You could post the InDesign file here and someone can save as IDML for you.

BobLevine

Community Expert

Doubtful. That would generate a warning about the version being too new to open.

This sounds more like a file that's in a Dropbox or other cloud folder that has a smart sync feature enabled.

M

Migintosh

Legend

Can you tell us the InDesign version and OS version that were used to create the files, and what you have now? Are they on you local HD, or on a server/removable drive? What is the file size?

J

Jules in Santa CruzAuthor

Participant

Mac OS 12.2.1 and Creative Cloud InDesign 17.1

We use Teams, which I believe may be the problem, it has corrupted some jpg files as well.

One of the files is 1.4 MB, no graphics or photos, just straight text.

Thanks!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded