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Diana Ch
Participating Frequently
December 1, 2023
Question

InDesign canvas goes white...

  • December 1, 2023
  • 12 replies
  • 9259 views

Hi everyone! I'm having issues with my indesign. Everytime I want to draw an object, move an object create a new one... the canvas goes all white and I can't really see anything. 

 

I'm working on MacBook Air, Sonoma 14.7,   InDesign 2025 (20.0.1). I did read that there were similar issues but I thought they have been fixed?

 

TIA!

    12 replies

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    A
    Anonymous
    November 16, 2024

    Hallo, 

     

    ich verzweifele langsam. Immer wenn ich bei Indesign Objekte bewege flackert mein Bildschirm schwarz, was es fast unmöglich macht Objekte richtig zu platzieren. Ich benutze Windows 11 und die Indesign Version 20.0. Ich hab so viel ausprobiert, meinen Grafikkartentreiber neu installiert und aktuslisiert, indesign geupdated und studenlang nach Lösungen auf Google gesucht. Hat jemand von euch auch das Problem und konnte es irgendwie lösen? Manchmal ist das Problem weg, wenn ich den Laptop neu starte aber im Moment nützt das auch nichts mehr

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    November 16, 2024

    Untick GPU Performance in InDesign Preferences under the GPU Performance tab, then close and reopen the application.

     

    A
    Anonymous
    November 16, 2024

    Bei Windows gibt es diese Option leider nicht

    F
    Francisco27142216tce1
    Participant
    December 1, 2023

    Estou pagando muito caro para a ADOBE e para a APPLE para eles NÃO resolverem o problema do IN DESIGN. O PROBLEMA  continua. Não é possível VARRER um texto e marcá-lo. A TELA PISCA  e fica tudo BRANCO. Esse problema começou com a atualização para o MAC OS SONOMA. E desde então fica esse jogo de empurra entre ADOBE  e APPLE e ninguém resolve nada.  Grande desrespeito para com o consumidor ou será que é incapacidade... Se não sabe resolver deveriam retornar um passoo para trás, eliminar o SONOMA e voltar para a versão ANTERIOR e NÃO deixar todos que trabalham com IN DESIGN tendo que criar soluções para superar o problemar.... TRÁGICO!!! 
    BY GOOGLE TRANSLATE:

    I am paying a lot to ADOBE and APPLE for NOT solving the IN DESIGN problem.

    The problem continues. It is not possible to SCAN text and mark it. THE SCREEN FLASHES 

    and everything goes WHITE. This problem started with upgrading to MAC OS SONOMA.

    And since then there has been this pushing and shoving game between ADOBE and APPLE

    and no one has resolved anything. Great disrespect towards the consumer or is it inability...

    If you don't know how to solve it, you should take a step back, eliminate SONOMA

    and go back to the PREVIOUS version and NOT leave everyone who works with IN DESIGN

    having to create solutions to overcome the problem. problem.... TRAGIC!!!

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      December 1, 2023

      Sorry for your troubles. 

      It's up to the end user - that's you, me and everyone else, that buys software that they have the correct hardware to run the applications they want to run.

      As you can see - Sonoma is not a supported operating system for the software.

       

      https://helpx.adobe.com/ie/indesign/system-requirements.html

       

      If you can install an Earlier OS then the software will probably work as expected.

       

      Alternatively, you can continue to work on it until there's an update. 

       

      Sadly, there's no other option at the moment.

       

      =============

      Things you could try:

       

      Try turning off the GPU Performance in the InDesign settings.

       

      But I'm sorry for you - I know it's a lot of money to buy a Mac.

      And you also pay for Adobe.

      so you should ensure that your system meets the minimum specifications for the software.

      Sonoma is a new OS from Mac and there's no way that Adobe could possibly forsee what's in an OS release to make it compatible with it.

      F
      Fernando Laranja
      Participant
      December 27, 2023

      Estou com o mesmo problema e para diagramar um livreto ou livro, é um caos. 

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