Indesign CC 2017 help window in menu bar

[koenraadm]

InDesign CC 2017 just installed, mac restarted : clicking on Help in the menu bar, I dont find the help window.

Thank you for your help.

[Steve Werner]

Try restoring your InDesign preferences:

Trash, Replace, Reset, or Restore the application Preferences

[koenraadm]

Thank you. I did what you say me, but without success.

[koenraadm]

And now, a white window appears at the right top: I cannot hide it.

[Pragya Kandari]

Hi Koenraad,

We suspect that the issue of the blank window can be due to the specific location of install of InDesign on you machine.

To confirm the same, please let us the know the full path of installation of InDesign CC 2017.

By the way, the blank window should go away after you quit and relaunch InDesign.

Thanks and Regards

Pragya Kandari

InDesign Engineering Team

[koenraadm]

Indeed, after quit and relaunch InDesign, the blank window get away, but its appears others times when I open InDesign. It the problem of intermittent failures.

The help window in the menu bar is always absent. I uninstalled completely InDesign, reinstalled it without the preferences. No difference.

Thank you for you service,

Koenraad

[Pragya Kandari]

Hi Koenraad,

The blank window should not come once gone, unless you are resetting your preferences.

For the case where the Help window is not showing up on the menu bar, are you referring to the Search bar or anything else?

If it is related to the search bar, can you please see if the search bar shows up when you choose any other application like Finder?

Thanks and Regards

Pragya Kandari

[koenraadm]

Thank you for your answer.

Excuse-me for my bad english, you're right: I refer to the search bar.

In any other application, this search bar appears correctly, even in Photoshop and Illustrator. For example:

Best regards,

Koenraad Moreau

[Pragya Kandari]

Hi Koenraad,

It looks like a case of corrupt install,  I have sent you an email for further debugging.

Please see to it.

Regards

Pragya

[kri94649234]

I'm having the same problem. What should I do?

[koenraadm · Accepted solution]

A year and a half later :

I did a Clean install of my mac (not a simple restoring) : the problem is solved.

Thanks to everyone who helped me last year !