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ChrisNaples
Participant
October 31, 2017
Answered

InDesign CC 2018 crashing on startup every single time

  • October 31, 2017
  • 2 replies
  • 9061 views

I have inDesign CC 2018 installed (2017 not) and it crashes on startup every single time. Every once in a while, I'll see my file flash before me and then it crashes. It crashes whether I open it from the menubar, the Applications folder or clicking on a saved file. I need this for work so I'm in a huge bind. I've uninstalled it completely and reinstalled twice now too.

Process:               Adobe InDesign CC 2018 [2898]

Path:                  /Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018

Identifier:            com.adobe.InDesign

Version:               13.0.0.125 (13000)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CC 2018 [2898]

User ID:               501

This topic has been closed for replies.
Correct answer SanyamTalwar

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

2 replies

chuck.witt
chuck.witt
Participant
December 15, 2017

What finally worked for me initially was to uninstall 2018 and install the 2017 previous version.

amaarora
amaarora
Inspiring
October 31, 2017

Hi,

Please try and clean both cache and preferences and then restarting Indesign from Creative Cloud. Do ensure you delete the folders by going to the folder locations manually.

Troubleshooting 101: Replace, or "trash" your InDesign preferences

Delete the folders from trash as well

-Aman

chuck.witt
chuck.witt
Participant
November 9, 2017

Tried this three times and it still didn't work.

I get past the splash screen and it will typically freeze on the basic desktop screen (but does not get to the Open or Create page [it did once, then froze when I clicked on Create]).

This is the first time for installing onto this particular computer.

SanyamTalwar
SanyamTalwarCorrect answer
Participating Frequently
November 21, 2017

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

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