inDesign CC 2018 hangs + crashes on startup - font issue

[allisonwashko1]

so after updating to inDesign 2018 on my laptop, it hangs after start up and ends up giving me the spinning wheel until I force quit out, which results in a crash report. this was happening about two weeks ago so I got into a chat with Adobe Tech Support & they removed all my fonts and the problem was resolved. however the problem has since started to occur again, and barely any of the fonts have been reinstalled. further, I run the same fonts on my iMac at home & my iMac at work with inDesign 2018 starting up fine. so it can't be a corrupt file, as they're operating fine on other computers. further, this laptop is newer than either iMac, so it's not outdated.

I work a lot on the go & this is extremely frustrating. switching between using 2018 at work & 2017 on my laptop is the only option I have right now, which isn't very efficient. I also can't be uninstalling my fonts all the time to get inDesign to work -- I'm a graphic designer, fonts are essential.

[allisonwashko1]

additionally, I have tried uninstalling, reinstalling, clearing caches, removing preferences.. I've done every single thing I can find online and NOTHING is helping.

[wrensauer]

Hi Allison,

Sorry to hear you've been having trouble with the latest version of InDesign. Which operating system are you using on your laptop? Have you tried opening InDesign on a new user account on your computer? Does it crash only on your main user account or on both?

Let us know so we can help you further.

Best,

Wren