Indesign CC 2018 keeps crashing on Copy and Paste content

Report · Oct 21, 2017

Hi,

I am have a real problem, copy and paste between files is not working and Indesign crashes when I do a paste.

Let me explain:

Did an upgrade of Indesign CC in Wednesday

Worked on a number of file and everything was find.

Did and upgrade of Windows 10 on Thursday and still everything was working well.

Saturday - working on two files that I was working on, on Thursday. But when I copy the artwork from one file and go and paste it into another file indesign just crashes.

I have, just to let you the reader know, that I have uninstalled and reinstalled Indesign and that has made no difference

I really would appreciate any help and advice with this.

All the very best and thanks for reading.

Kind regards

John

Report · Oct 21, 2017

Hi John,

Thanks for writing to us.

Can you please share some more details for helping us narrow down this issue at our end:

1. What artwork are you copy pasting(e.g. some Illustrator file, some native InDesign elements like rectangle, text frame etc)

2. Are you copying from one doc and pasting in other?

3. Is this crash happening everytime. If yes, please share the document having this element it would be great help.

Also, Please report the crash on the crash reporter dialog that prompts after crash.

You can send the doc @monsingh@adobe.com

Thanks

Monica Singh

InDesign Team

Report · Oct 21, 2017

Hi Monica

Thank you for the questions which I will try to answer.

1. What artwork are you copy pasting (e.g. some Illustrator file, some native InDesign elements like rectangle, text frame etc)

I have tried copying Illustrator files (vector) text and images from one advertisement to be placed in another file as a banner. Each time I copy the file, whether as a collection or singularly indesign crashes

2. Are you copying from one doc and pasting in other?
YES but the files have only been created this week so they are not old files

3. Is this crash happening everytime. If yes, please share the document having this element it would be great help.

Currently, it seems to be all documents. I have tried a number of indesign files, with copy and paste and each time in design just crashes and paste.

Also, Please report the crash on the crash reporter dialog that prompts after crash.

unfortunately, I have never seen this, where would I find the reporter?

All the very best for now.

Kind regards

John

Report · Oct 21, 2017

If you did not delete previous preference files when you updated to CC 2018 then I suggest that you do so. I have seen several instances of issues that appeared to be bugs fixed by getting rid of old preference files.

To do so:

Hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset.

To manually delate preferences on Windows 10 Delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

I recommend that after you’ve reset preferences and have redone all of your settings as you like them that (after quitting the program) you make a copy of this new “pristine” version of your preference file and save it for future use. It is a big time saver to be able to trash preferences and replace them with a version that is already as you like them.

Report · Oct 21, 2017

Hi Bill,

Thank you for taking the time to give me some advice. Unfortunately this has not work at all. And I have found a new problem as well, when you go to move the grab handles on the text or picture frames, that also make Indesign crash as well.

I am not having a very good weekend.

All the very best for now.

Kind regards

John

Report · Oct 24, 2017

Thanks Bill Silbert, holding down shift+ctrl+alt during indesign start helped me!

Indesign works now!

Report · Oct 23, 2017

Thanks, TCLOnline for all the details..

I am able to reproduce crash at my end when document has anchored objects in it. Please share a sample doc, if you are facing it in some other situation, with which I can try to reproduce the crash.

That would be really helpful.

Also, if your issue is similar to InDesign CC 2018 crashes when copying textbox with anchored object into Photoshop CC 2018 document –...

please vote on this issue.

Thanks

Monica Singh

Report · Oct 23, 2017

Hello Monica - I'm having the same issue. Have you found any fixes for this?

Report · Oct 25, 2017

Hi Monica,

keep having the same problems as listed above, Indd 2018 just doesn't work, crashes all the time, the copy/paste function is not the only glitch. Have to work on the previous version until you fix it.

Here's the full report of the crash.

Best regards

Blaz

Process: Adobe InDesign CC 2018 [6203]

Path: /Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018

Identifier: com.adobe.InDesign

Version: 13.0.0.125 (13000)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe InDesign CC 2018 [6203]

User ID: 1564616859

Date/Time: 2017-10-25 15:18:27.293 +0200

OS Version: Mac OS X 10.13 (17A405)

Report Version: 12

Anonymous UUID: 27200A6F-8F21-D5B6-A5B9-467B2B1D6842

Sleep/Wake UUID: 343BD144-A894-4CA1-96B8-4EF6DA30A53E

Time Awake Since Boot: 31000 seconds

Time Since Wake: 9200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0:

-->

__TEXT 000000010529d000-00000001052a4000 [ 28K] r-x/rwx SM=COW _ [/Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.InDesign.Generic Page Item 0x000000012b59f40c 0x12b469000 + 1270796

1 com.adobe.InDesign.Generic Page Item 0x000000012b5a008a 0x12b469000 + 1273994

2 com.adobe.InDesign.AppFramework 0x000000011a3ded8b 0x11a2aa000 + 1265035

3 com.adobe.InDesign.AppFramework 0x000000011a3de7dd 0x11a2aa000 + 1263581

4 com.adobe.InDesign.AppFramework 0x000000011a2bbe13 0x11a2aa000 + 73235

5 com.adobe.InDesign.AppFramework 0x000000011a2bc7f1 0x11a2aa000 + 75761

6 com.adobe.InDesign.AppFramework 0x000000011a2bc5b8 0x11a2aa000 + 75192

7 PublicLib.dylib 0x0000000106947638 CmdUtils::EndCommandSequence(ICommandSequence*) + 56

8 com.adobe.InDesign.Application UI 0x0000000124d1ba29 0x124c6d000 + 715305

9 com.adobe.InDesign.Actions 0x00000001268dc36b 0x1268c6000 + 90987

10 com.adobe.InDesign.Actions 0x00000001268cb8e9 0x1268c6000 + 22761

11 com.adobe.InDesign.Application UI 0x0000000124df302c 0x124c6d000 + 1597484

12 com.adobe.InDesign.Application UI 0x0000000124df2df5 0x124c6d000 + 1596917

13 com.adobe.InDesign.Application UI 0x0000000124def74d 0x124c6d000 + 1582925

14 com.adobe.InDesign.Application UI 0x0000000124df13ec 0x124c6d000 + 1590252

15 DV_WidgetBinLib.dylib 0x000000010530a31f DVEventHandler::Call_UI_DoKeyboardEvent(IEvent*) + 159

16 DV_WidgetBinLib.dylib 0x00000001052f218b DVHostedWidgetEH::BaseHandleKeyboardEvent(IEvent*) + 75

17 DV_WidgetBinLib.dylib 0x0000000105309b3e DVEventHandler::DVKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&, bool&) + 254

18 DV_WidgetBinLib.dylib 0x00000001052f31e4 DVHostedWidgetView::PrivateImpl::KeyboardEventCallback(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&, bool&) + 68

19 com.adobe.dvaui.framework 0x0000000106174a84 dvaui::ui::UI_Node::UI_DispatchCustomKeyboardEventToNode(dvaui::ui::UI_Node*, boost::intrusive_ptr<dvaui::ui::UI_Node>, dvaui::ui::KeyboardEvent const&, bool&) + 148

20 com.adobe.dvaui.framework 0x0000000106175047 dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 71

21 com.adobe.dvaui.framework 0x0000000106177d29 dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 409

22 com.adobe.dvaui.framework 0x00000001061e3ab3 dvaui::ui::OS_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui::OS_Event*) + 147

23 com.adobe.dvaui.framework 0x00000001061ea2f4 dvaui::ui::OS_View::UI_DispatchPlatformKeyDownEvent(dvaui::ui::OS_Event&) + 148

24 com.adobe.dvaui.framework 0x00000001061e9a91 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 305

25 com.adobe.dvaui.framework 0x00000001061e9936 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

26 com.adobe.dvaui.framework 0x00000001061eb146 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70

27 com.adobe.dvacore.framework 0x00000001059af16c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

28 com.adobe.InDesign.Application UI 0x0000000124deade2 0x124c6d000 + 1564130

29 com.adobe.dvacore.framework 0x00000001059af223 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

30 com.adobe.dvacore.framework 0x00000001059afb51 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 161

31 com.adobe.dvaui.framework 0x00000001061fa16c dvaui::ui::OS_NodeTimerData::~OS_NodeTimerData() + 41932

32 DV_WidgetBinLib.dylib 0x0000000105385649 0x1052e5000 + 656969

33 com.apple.AppKit 0x00007fff43d541a5 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 5040

34 com.apple.AppKit 0x00007fff43d529d8 -[NSWindow(NSEventRouting) sendEvent:] + 497

35 com.adobe.owl 0x00000001057d3dad 0x105799000 + 241069

36 com.apple.AppKit 0x00007fff43bb41ef -[NSApplication(NSEvent) sendEvent:] + 2751

37 com.adobe.dvaui.framework 0x00000001061f01bb dvaui::ui::OS_NodeTimerData::~OS_NodeTimerData() + 1051

38 com.adobe.exo.framework 0x00000001080ac1b4 exo::app::OS_AppBase::SetResetMenuShortcutsOnClose(bool) + 852

39 DV_WidgetBinLib.dylib 0x0000000105382755 0x1052e5000 + 644949

40 com.adobe.InDesign.Application UI 0x0000000124df5d86 0x124c6d000 + 1609094

41 com.apple.AppKit 0x00007fff43415835 -[NSApplication run] + 812

42 com.adobe.exo.framework 0x00000001080abbb8 exo::app::OS_AppBase::RunEventLoop() + 56

43 com.adobe.InDesign.AppFramework 0x000000011a406ad3 0x11a2aa000 + 1428179

44 com.adobe.InDesign.AppFramework 0x000000011a4056ca 0x11a2aa000 + 1423050

45 com.adobe.InDesign 0x000000010529e09a main + 730

46 libdyld.dylib 0x00007fff6d367145 start + 1

[snipped by moderator]

Report · Oct 25, 2017

Please do not post crash reports here.

Post them on pastebin.com and provide a link.

Report · Oct 25, 2017

Hi,

Can you please share your contact details. Mail me at santalwa@adobe.com

Sanyam Talwar

Report · May 22, 2018

HI there,

I'm also having the same issues with indesign crashing after copying and pasting index markers in indesign CC 2018...not sure if it's a related issue or not.....

Tamara

Report · Jul 30, 2018

I had the latest version on my Win 10 computer and today it just started this mess. I tried to copy text from a website and paste it and InDesign crashed. I tried all these fixes, and nothing worked. I cleared my clipboard thinking there was something corrupting it, no dice. I re-started my computer, I tried everything. Nothing worked. Then I re-installed an older version (13.0.1) of InDesign, and so far so good. Every update lately seems to give us designers more reason to Love & Hate Adobe. I will not update again until I see these issues fixed. Thank you.

Report · Oct 24, 2017

Same shit here. I can paste nothing into InDesign without crashing it, even not from Illustrator. I hope this will be fixed soon. Working without simple copy and paste is a pain in the ass.

Report · Oct 24, 2017

hi guys,

I am the originator of this post and have been trying to work a way round it so that I can continue to use indesign. I don't know if this will work for anybody else but it has worked for us. Go into Adobe cc: and look on the right hand side next to the button that says open and you will see a pulldown menu. In this pulldown menu you can roll back to older versions of indesign.

We loaded indesign 2017 again and now we can use indesign 2018 without any problems (so far) pasting, copying, resizing seems not to be a problem and everything seems to be working just fine.

It is not a perfect situation but it lease the software is working and you can get on with your work flow.

I would love to know if this works for any other people in here?

All the very best for now.

Kind regards

John

Report · Oct 24, 2017

So you have both versions installed in order to make the newer version work properly?

Report · Oct 24, 2017

Hi Alexw

Yes that is correct, When you update from 2017 to 2018, 2017 is removed by default, but when we put Indesign CC 2017 back on 2018 worked and as I said, it is working really well.

Kind regards

John

Report · Oct 24, 2017

Hi, same problem here, since the update, no placing, no copy&paste, drag and drop is possible. Indesign crashes. My old cs5 version is working without any problems. Hope this will get fixed very soon, it's not good at all

regards, Rosi

Report · Oct 24, 2017

I'm gonna try this. Thank you very much!

Greetings from Germany,

Alex Winkel

Report · Oct 25, 2017

Just a small observation: no crashes if I turn off the PDF-clipboard functionality in InDesign Preferences → Clipboard Handling

Report · Oct 25, 2017

Hi Blumenberg

Thank you for shearing this tip. I am wondering though, is this Indesign 2018? As looking at your screenshot I cannot see at the bottom of the list "Touch Workspace"

Report · Oct 25, 2017

Maybe the missing preference section is not available in the macOS version? But it’s definitely the actual Adobe InDesign CC 2018 version.

But could you reproduce the «workaround» to fix the crashes?

Report · Oct 25, 2017

Hi Blumenberg

Thank you for letting me know, very interesting the slight variations between Mac OS and Windows OS for Indesign. I hope you have a lovely day.

Kind regards

John

Report · Mar 15, 2019

I am using the latest version of Indesign CC 2019 on Mojave, and have been having the same problem — hard crash + quit every time I cut or copy.

Blumenberg (ATS) ’s tip worked for me — after disabling “Copy PDF to Clipboard”, I no longer have problems with crashing.

It’s interesting that this bug has continued across from 2018 into 2019 — but this seems to be the thing to focus on. Thanks!

Report · Mar 28, 2019

Having exact same instant crash when trying to copy paste within an InD doc, between InD docs, or from elsewhere (like email, word or simpletext) into InD - bringing my work flow to a standstill. As others have posted its a recent issue. Running InDesign 2017, so NOT an issue related to the updates or releases.

Here's what worked for me:

1. go to activity monitor and QUIT/FORCE QUIT everything w/ Adobe in the name. AdobeIPCBroker and Adobe Desktop service, helpers, all of it. You can research these. There's NO REASON for a constant battery and/or resource draining info pipeline to exist between me and Adobe, esp. since Adobe has record of NOT protecting customer data. Adobe only needs to validate your license monthly or maybe even qrtly

2. export your file as an IDML, reopen and re-name it

3. Optional - install an app like Little Snitch that allows you to review and control outbound connections your computer makes - a shocking number of apps "phone home" constantly which drain ones battery and/or result in random mysterious laggy pinwheel spinning frustration

Things that didn't fix crashing upon copy paste:

-applying Adobe updates

-deleting InD prefs

-renaming file
-trying to copy paste content or drag pages from the "bad doc" to another doc (crash)

-changing copy paste prefs

-consulting this forum

Suggestion: vendors make extensions to convert files - so if you have another design app you can keep working when InDesign simply won't work. IMO Adobe products no longer work reliably - if you do deadline work - thats an issue and you need to CYA. Monopolies don't care about you.

Indesign CC 2018 keeps crashing on Copy and Paste content

1 Correct answer