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Indesign CC 2018 won't open

New Here ,
Oct 20, 2017 Oct 20, 2017

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Indesign gives me these two prompts when attempting to open. I tried the Ctr+alt+shift when opening but it still won't work. I have Windows 7, and Illustrator and Photoshop work fine.

crash2.pngcrash1.png

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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2017 Nov 20, 2017

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you still face issue, Please restart your machine.

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New Here ,
Oct 31, 2017 Oct 31, 2017

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What permissions changes were made from 2017 to 2018?

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New Here ,
Oct 31, 2017 Oct 31, 2017

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I too cannot open InDesign CC 2018 - it will hang following the initial splash screen. Having said that, I followed the advice of one user here and started it with "Run as Administrator" and that worked.

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New Here ,
Dec 05, 2017 Dec 05, 2017

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Same thing is happening to me on multiple computers running Windows 7. Indesign opens and hangs until I kill it. Nothing in the Event Veiwer logs except that I killed the program. This is frsterating to say the least.

Running indesign as administrator does not work.

The program InDesign.exe version 13.0.1.207 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8030

Start Time: 01d36dd61689d4a4

Termination Time: 12

Application Path: C:\Program Files\Adobe\Adobe InDesign CC 2018\InDesign.exe

Report Id:

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Community Beginner ,
Dec 12, 2017 Dec 12, 2017

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Same problem on my Mac. Please fix it ASAP Adobe!! 😞

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New Here ,
Oct 19, 2022 Oct 19, 2022

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Sorry to see so many are having issues. The only thing that works for me is to:

1. Start Creative Cloud Desktop

2. Go to "Updates"

3. Click "Check for updates

4. After the check, look in the "Updated recently"-list, double-click on "InDesign v 18.0

 

Running the software as administrator crashes it. I am using a Windows10 64bit-version and a GeForce 2080 Super-card.

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