InDesign CC 2019 does not start; InDesign CC2019 startet nicht

[larab8338892]

Cancel after: "Operator panels are called" /

Abbruch nach: "Bedienfelder werden aufgerufen"

I read a lot in the forum, but everything I tried did not help.

InDesign CC 2019 installed (Windows 10). At startup, a window is displayed and comes up to "Operator panels are called". After that, the login window closes and nothing happens. Adobe Illustrator CC 2019 and Photoshop CC 2019 work.

I have tried the following:
- reset the preferences with Ctr + Alt + Shift and confirm the query with ok.

Unfortunately, did not help. Then I reset the preferences manually:
- Renamed the folder to C: \ Users \ <USER> \ AppData \ Roaming \ Adobe \ InDesign \ <Version #> \ <Language> as described in "https://forums.adobe.com/thread/2497743"

- Also the manual deletion of the files InDesign Defaults and InDesign SavedData as described under "https://forums.adobe.com/thread/526990" did not help.

- InDesign uninstalled and reinstalled.

- Signed out of AdobeCreativeCloud and logged back in.

- Latest version downloaded. Also tried an older version.

InDesign will not start. What else can I do?

[SanyamTalwar]

Hi,

Please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

Also, Please send the following information to santalwa@adobe.com.

• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

Regards

Sanyam Talwar

InDesign Engineering team

[larab8338892]

I have all instructions gem. https://helpx.adobe.com/indesign/kb/submit-crash-reports.html followed, but I do not see a crash report.
As already written, that window shoots and nothing happens next.

I do not get an error message.

I wrote everything about the reproducible steps.
I do not even get to open a document.

[Eugene Tyson]

Try a hard reinstall - Use the Creative Cloud Cleaner Tool to solve installation problems

[larab8338892]

I have uninstalled everything Adobe and cleaned up with the cccleaner. Restart and reinstalled. Still the same.

[Eugene Tyson]

What's your system specs?

[larab8338892]

It is a laptop with 8 GB RAM, Intel Pentium CPU N4200 with Windows 10.

[Eugene Tyson]

Your processor appears to be below min spec

InDesign system requirements

[BobLevine]

If it were below specs, it wouldn't install at all. That said, it's incredibly low end but InDesign should start up.

I would create a new user account on the machine and try that.

If that works, don't expect InDesign to run at all well. That is a horribly underpowered machine.

[larab8338892]

Thanks for the tip. BobLevine is right. Have tried it on a really really old PC and there opens InDesign. Not enough to work, but at least it starts.
The notebook is only one year old and I assumed he would do it.
The cause is still not found, but I'll probably have to buy something new.

[Xantha]

Hi,

I've had the same problem.

After trying everything I could find to solve it, I considered what was different from the last time I worked with Indesign.

Yesterday, while running Indesign, I installed some SVG fonts that seem to have worked in Photoshop, Illustrator, and even Indesign.

So I have uninstalled the fonts and then I could start Indesign.

[Eugene Tyson]

Some info on this for you

OpenType SVG Fonts in Creative Cloud Apps