InDesign CC 2019 performance issues / crashes

[Florian_Brendel]

Is anybody else having major performance issues with InDesign or having crashes? I can't move some textboxes (it just hangs until a couple of seconds), sometimes the program crashes after I moved a textbox. This started after the update to the recent version...and it's annyoing as hell!

[ShouaLy]

no, i'm still waiting for a response from the chat room

[ShouaLy]

is anyone getting this message? ---> Cannot open the file ...... Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.

[BabelFish0407]

That happens when you're trying to open a file from a newer version in an older version. Need to export as idml for that to work.

[ShouaLy]

i tried opening the document in the 2018 version and it didn't work

[BabelFish0407]

see above; need to export as idml to open in earlier version

[BabelFish0407]

You need to open in 2019, export as idml, then open THAT in 2018

[morrisonandmorrison]

Yes - was busy working on a brochure - when I wanted to 'Save as' (which I do regularly during the design process)  it just said the file was in use by another application and couldn't be saved. Had to resave doc as something else. Plus the joy of the text tool freezing, plus the tabs jumping when converting text to paths.

[DJC1962]

Hi

When this happens I normally try to save as an idml file.

Open in an earlier version of InDesign to re-build the file. Quicker than having to re-import from word docs…

Regards

David Cutler

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[morrisonandmorrison]

So you update the entire suite, but I have to still keep the earlier versions as well, and save all my documents as idml's (because it is with any document that I get errors) and then open and rebuild it in the previous version of InDesign because the latest version that took 6 hours to download does not work? So what's the use of the 2019 version then? Clients don't care about how you get a job done, they just expect it to be done, I cannot give the excuse of software issues to a client as a reason why their work is late or has to be redone. I mean seriously the text tool in InDesign is sort of the most used tool in the program, it worked in every previous version, now suddenly it takes about a minute just to get the tool to respond! Distribute spacing align does not work at all, converted text does the weirdest things, photoshop crashes, premiere crashes a lot. Saving often is the best practice, but in premiere yesterday my file crashed 4 times when I tried saving files, lost my changes, had to redo everything. Time might be nothing for you, but most designers bill per hour, so every hour wasted is money wasted. Please sort all the issues out in the 2019 suite as soon as possible, All adobe users will be happy about it, not only me.

[minguimore]

Has anybody thought that maybe the new character features are too much for any computer?

I don't think that the programmers that made this update are graphic designers. On a regular computer, with system fonts, I'm sure that it works as a charm, but we install new fonts almost every day.

The new character panel lets you select some text and preview it in all your installed fonts at once. In my case 1554 fonts.

Somebody said it was maybe a problem of some third party font. But we are working with all kinds of fonts on our daily routine and we must be able to do it.

Not only because we LIKE that fonts, but because many times you have to work with earlier versions of some company's image and you got to install whichever fonts the previous designer used to make it work.

So, the new features are very cool, but I've been using many font viewers in the last years and they are always slow. ALL OF THEM. Because you can't expect to load 1554 fonts and preview a text fast. At least if you don't have a computer from the NASA.

And before you ask it, I work in MAC and in WINDOWS with different versions and all of them are freezing when I try to type.

[Adam Kubín]

Exactly.... it sounds like the break through

[minguimore]

...and to make it clear, in my case it just freezes for half a minute.

But, WTH, I pay the cost of a program EVERY YEAR. Please, make it work!

[Florian_Brendel]

No, you pay every month!

[BobLevine]

minguimore  wrote

Has anybody thought that maybe the new character features are too much for any computer?

I'm not dismissing the claims here, but not everyone is seeing these issues. The only text related issue I'm seeing is the initial delay when using the type tool. It takes about 10 seconds to become active after the app is launched. After that no issues.

I'm on Win 10 1809 6th gen i7 with 32GB of RAM and, this may or may not be a factor, a solid state drive. My laptop is an 8th gen i7 with 16GB of RAM and an SSD.

Everything is quite snappy on both. So, this is clearly an issue for some but certainly not all.

You have two choices, work with the engineers that are trying to get to the bottom of it (which would help you, the engineers and your fellow InDesign users), or roll back to CC2018 while they try to get to the bottom of it.

[BabelFish0407]

Ha, sounds like you figured out where the problem lies. Now, how to fix it is another story.

[DalenNibbe]

Very true. This will help me until Adobe sort out a proper fix!

[SmartGraphicArt]

Just plain crashing on opening, even when deleting preferences before or during (Ctrl+Shift+Alt) start. On a WIndows 7SP1 PC. Changing back to 2018 for now, I've got work to do.

[BobLevine]

What are the rest of your system specs?

[SmartGraphicArt]

[BobLevine]

I know this is a very long shot, but are you overclocking that processor?

[SmartGraphicArt]

Beats me. This is the computer that they have me working on. It's set up as a CAD system for Solidworks. Is overclocking a bad thing?

[BobLevine]

Shouldn't be but that's an ancient operating system with new hardware and new software. Have you checked for updated video drivers?

[Laubender]

Hi Bob,

"overclocking the processor" as cause of the issue is a good point.

There are some reports around in this forum that suggest to end overclocking. At least while installing. It's no problem for running InDesign when overclocking the processor, but the installation could be damaged.

Regards,
Uwe

[SmartGraphicArt]

I'll give that a shot. This machine has NVIDIA Quadro P400. I did the auto update. I guess I'll see what happens when I reboot.

[SmartGraphicArt]

Bingo on updating the display adapter driver! I successfully opened InDesign v14.0

Thanks, Bob! I wish our IT guy was as helpful.