• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Indesign cc 2023 email hyperlinks in gmail in mac os monterrey

Explorer ,
Jan 02, 2023 Jan 02, 2023

Copy link to clipboard

Copied

Making a hyperlink email address like normal - but when I test it does open my google chrome browser but not my gmail app.  Used to work fine before upgraded to the newer version of Indesign - please help.

TOPICS
How to

Views

502

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Jan 03, 2023 Jan 03, 2023

Probably setting the default email app would resolve this issue. See the following link on how to do that and let us know if this helps

https://support.apple.com/en-in/HT201607

-Manan

Votes

Translate

Translate
Explorer , Jan 03, 2023 Jan 03, 2023

I got it to work - followed these instructions

  1. Open up Google Chrome.
  2. Open Gmail in one of the tabs.
  3. Look at the right side of the address bar for the Protocol Handler icon. They look like 2 intersecting diamonds.
  4. Click the handler icon. It looks like overlapping diamonds. You should get a small dialog box that asks you to Allow mail.google.com to open all email links?
  5. Choose the Allow radio button.
  6.  click done
  7. Click Done.

Votes

Translate

Translate
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

Probably setting the default email app would resolve this issue. See the following link on how to do that and let us know if this helps

https://support.apple.com/en-in/HT201607

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

Not that it really matters but, where is this email link? Mailto links are an absolutely horrific method to use. There is no way to control what users are doing and there's a better than even chance, it will try to launch something that won't work.

 

My advice: NEVER use them. Link to a proper HTML contact form.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

I got it to work - followed these instructions

  1. Open up Google Chrome.
  2. Open Gmail in one of the tabs.
  3. Look at the right side of the address bar for the Protocol Handler icon. They look like 2 intersecting diamonds.
  4. Click the handler icon. It looks like overlapping diamonds. You should get a small dialog box that asks you to Allow mail.google.com to open all email links?
  5. Choose the Allow radio button.
  6.  click done
  7. Click Done.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

And what happens when someone else clicks on it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

I'm sorry, I don't understand your qustion.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

LATEST

It's pretty clear. You figured out how to make it work on YOUR DEVICE. What happens when someone else clicks on it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines