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Indesign CC 2023 version 18.0 Files open as “Read Only”

Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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As soon as updated, some files have started to open “Read Only” (RO)

My OS: Windows 10 Pro 10.0.19044  or 21H2

PC Desktop

I am working remotely through a VPN to a server IP address

I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so that was the first thing I did.

Older version files open up as “converted” ok

I am able to do all writing on my remote server, I can “save as”, and export files, create folders, delete files, ect.

If I copy a file that opens RO to my local desktop, I can then open it fine (read/write - RW). If I make changes to that file, save, and then copy it back to remote server, it will open as RO again.

This does not seem to be happening to every file. I started working on 2 files yesterday, opened and made changes, saved, and closed both multiple times in the morning, then a couple hours later, they opened RO. Then another hour later, one of them opened ok -RW.

I have a coworker that has the same PC OS Windows system version, and same Indesign version.  We both access to the files through same VPN, he is just not in same location as me (about 20 miles away). However, his system automatically uninstalled older versions when it updates. He can open the same files that open RO for me, and they open fine, RW, for him.

If I open a brand new blank file and I copy and paste all contents from a file that opened RO, then close the RO file and save my Untitled document over it, it will them open up ok when I go back immediately and open it. However, if I go back to open that file, say an hour later, It may or may not open up “Read Only” again.

I have tried uninstalling and reinstalling Indesign 2023, and checking to make sure updated. I have unplugged (reset) my modem.

I cannot change my preferences for updates to uninstall older versions at this time as I have a graphics card issue with the latest version of Photoshop. I cannot go back to using Indesign 2022, as my cowerker has already been using 2023 for awhile and many files are converted

It seems to be intermittent, and almost like there is a problem with files not closing properly? Any thoughts or suggestions are greatly appreciated!

 

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Bug , Performance

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Advisor ,
Nov 05, 2022 Nov 05, 2022

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What exactly do you mean by "working remotely through VPN" ?

 

Your local machine is just a terminal - or VPN connection is used for remote connection to a data server?

 

If the latter - then you should NEVER work like that. Copy all the data locally and use VPN connection to synchronise data - but then it's just a regular network server so what's the point of VPN? 

 

Can automate anything - as long as it doesn't require A.I.

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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Hi,

 

Myself & co workers are having this same problem as above, random Read only files one minute & ok next. We are on a network & this has started on & off since the latest update. Is there a fix for this? Sometimes it is saying the file is already open when you save it & it is not actually showing a temporary idlk file as normal.

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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We have a creative server that we access via a VPN connection. That server hosts our Indesign and art files. We open files and work on them directly through the connection, we do not save files onto our workstation. We also do not work on the same files at the same time. Does that help? I am continuing to have the problem, it seems to be random, as the other party has stated below. However, my coworker, who accesses the files in the same way from a different location is not having the issue. I put all other details above.

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Advisor ,
Nov 14, 2022 Nov 14, 2022

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There is always a delay when you are accessing a file - if you work locally, it's minimal and you won't experience it too much - that's why we always try to buy faster drives 😉 HDD (miliseconds) -> SSD (microsesonds) -> RamDisk (nanoseconds) 😉

 

When you try to access remote drive - via local network - it's much slower and less reliable - if you try to access it via VPN - it's WAY WAY slower and less reliable - to the point when your system - or server - may think that the connection been lost after few seconds - or confirmation packets lost - and act accordingly.

 

If your coworker doesn't experience this problem - it may be because he is on a faster internet connection with less lag.

 

Can automate anything - as long as it doesn't require A.I.

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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That does make sense, my connection through VPN is slow (20 mbps download - 10 mbps upload) But, I have been working with this connection and at this same speed for 2+years, and never ran into this Read Only problem until immediatly after Indesign 2023 update. Do you think there is anything else to check? Thank you for time.

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Advisor ,
Nov 14, 2022 Nov 14, 2022

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Looks like they've changed something in the latest version of InDesign / CC and - unfortunately - there is nothing you can do - unless you can buy faster internet connection - full fibre - or switch to work locally and use server over VPN just for storage.

But working remotely never was a good idea ...

 

Can automate anything - as long as it doesn't require A.I.

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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I have had an Adobe tech look at our computers, he went through & changed the Adobe permissions on the computers. Because this is random it was hard to see the problem but eventually he was able to, the problem is still happening but he did get me to save the same file to my desktop & it wasnt read only (this could be random though) but if he open the oringinal file through recent it would open ok. This is only happening on 3 of our 5 Graphics Computers, all on the same network. This is the reply below if it helps, I am about to contact IT & will let you know what the outcome is..

 

This email is in reference to the open case regarding read-only files in InDesign application. Organizations use many different network configurations. Each configuration requires specialized software and hardware, with varying set-ups, preferences, and updates. This additional layer of software and hardware can impact application performance. (For example, the amplitude of line noise, RF interference, or packet collisions are all factors that impact the reliability of the network.)

Technical Support strongly recommends working in Adobe Application directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then transfer them to the network or removable drive in the Finder or in Windows Explorer. To retrieve files, copy them in the Finder or in Windows Explorer from the network or removable drive to your hard disk. You can then open the files in Adobe Application. This workflow avoids problems that occur when network system setups or removable media device drivers are incompatible with the operating system or Adobe Application.

 
As per our discussion, please contact your IT Team to reset the connectivity of the network drive 

Check with your network administrator to determine if there are any known issues with the network or if a network configuration (for example, updated drivers or changed access privileges) has been changed.

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Advisor ,
Nov 15, 2022 Nov 15, 2022

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So exactly what I've said 😉 work locally - back up remotely 😉

 

Can automate anything - as long as it doesn't require A.I.

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