InDesign CC crashes on starting up trackers

Forum|Forum|7 years ago
April 17, 2018
1 reply
4825 views

I'm unable to open InDesign CC on my machine – the startup pane appears, and InDesign crashes when in reads 'starting up trackers'. Other CC apps are working as normal.

I've tried trashing the preferences, both on startup and by manually deleting the data in Preferences and Caches, and reinstalling InDesign, but the same thing continues to happen.

Crash report: Process: Adobe InDesign CC 2017 [43123] Path: - Pastebin.com

This topic has been closed for replies.

Srishti Bali

Community Manager

Hi Alexander,

Sorry for the inconvenience caused. As you have already tried deleting preferences manually. Please perform a clean uninstallation of InDesign by cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

and remove all InDesign folders from following locations:

Finder > Applications

~/Library/Caches

~/Library/Preferences

Reinstall InDesign from Creative Cloud: Learn how to download your Adobe Creative Cloud apps

Hope it helps!

Regards,

Srishti

damianb_

Known Participant

Any reason why this user should HAVE to follow these steps, when they are trying to do their work? The disruption can easily kill off an hour.
Also don't type 'sorry' and 'regards' if you don't mean it... do you know how facile that comes across as?

Rishabh_Tiwari

Legend

Dear Rishabh,

thank you for your reply. I have verosion 17.1, becauase I have no 8GB RAM for a new version.

My Windows 10 is updated.

Thank you for sharing the details @Ekaterina32505933th5b. This issue was reported by other users as well so we have logged a bug and the team is working on a fix. I'll update the discussion as soon as I hear from them.

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