InDesign CC crashes on starting up trackers

Community Beginner ,
Apr 17, 2018 Apr 17, 2018

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I'm unable to open InDesign CC on my machine – the startup pane appears, and InDesign crashes when in reads 'starting up trackers'. Other CC apps are working as normal.

I've tried trashing the preferences, both on startup and by manually deleting the data in Preferences and Caches, and reinstalling InDesign, but the same thing continues to happen.

Crash report:  Process: Adobe InDesign CC 2017 [43123] Path: - Pastebin.com

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Adobe Employee ,
May 14, 2018 May 14, 2018

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Hi Alexander,

Sorry for the inconvenience caused. As you have already tried deleting preferences manually. Please perform a clean uninstallation of InDesign by cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

and remove all InDesign folders from following locations:

Finder > Applications

~/Library/Caches

~/Library/Preferences

Reinstall InDesign from Creative Cloud: Learn how to download your Adobe Creative Cloud apps

Hope it helps!

Regards,

Srishti

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