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InDesign CC crashes on starting up trackers

Community Beginner ,
Apr 17, 2018 Apr 17, 2018

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I'm unable to open InDesign CC on my machine – the startup pane appears, and InDesign crashes when in reads 'starting up trackers'. Other CC apps are working as normal.

I've tried trashing the preferences, both on startup and by manually deleting the data in Preferences and Caches, and reinstalling InDesign, but the same thing continues to happen.

Crash report:  Process: Adobe InDesign CC 2017 [43123] Path: - Pastebin.com

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Adobe Employee ,
May 14, 2018 May 14, 2018

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Hi Alexander,

Sorry for the inconvenience caused. As you have already tried deleting preferences manually. Please perform a clean uninstallation of InDesign by cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

and remove all InDesign folders from following locations:

Finder > Applications

~/Library/Caches

~/Library/Preferences

Reinstall InDesign from Creative Cloud: Learn how to download your Adobe Creative Cloud apps

Hope it helps!

Regards,

Srishti

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Explorer ,
Jun 22, 2022 Jun 22, 2022

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Any reason why this user should HAVE to follow these steps, when they are trying to do their work? The disruption can easily kill off an hour.
Also don't type 'sorry' and 'regards' if you don't mean it... do you know how facile that comes across as?

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Community Expert ,
Jun 22, 2022 Jun 22, 2022

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Hi @damianb_,

Software systems like anyother system can malfunction due to n number of moving parts, and resolution for malfunctions sometimes do require some extra steps. If we go by your argument then rebooting, booting in safe mode should be banned for troubleshooting. We should acknowledge the fact that sometimes things may be acting wonky due to factors that can't be handled proactively and hence some steps need to be done explicitly, and at the end of the day an Adobe employee is trying to help so I don't think it comes across as facile.

-Manan

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