InDesign CC master page layout changes when exported to .idml

Report · Mar 28, 2018

Hello,

I'm having trouble packaging files from InDesign CC 13.1 on macOS Sierra 10.12.6.

Following a crash, I tried opening a file that I had been working on and got a message saying that it was damaged. I opened it anyway and it looked ok, so I tried to package it, only to receive a message saying it was unable to package. I quit InDesign, trashed the preferences, and restarted. I was able to package the file after that, but when I opened the .idml document, I saw lines one some pages that looked as if the borders I placed around the pages had shifted. Looking at the master page, I saw that not only had the page borders shifted, but the guides were all messed up too. When I tried to drag the A master pages (which were still ok) over the B master to fix the guides (they are the same layout, with and without page numbers), I got a message saying that the B master was a custom size (it's not). I reopened the original file to make sure the problem was not showing up there, and it wasn't, so it definitely happened in the packaging.

I opened a different document and tried the same experiment, and the exact same thing happened (page borders out of place, guides messed up, master page claiming to be a custom size). I also tried exporting both documents to .idml using Save As (not packaging) and got the same results. I'm attaching screen shots. Thank you for any advice.

Report · Mar 29, 2018

Hi Chispathecat,

Thanks for reporting the issue. I am not able to reproduce with my documents hence need your help for further investigation.

Can you please share following information:

1. In which version have you created the document.

2. Have you installed any updates/ third party plugins before the file gone corrupt.

3. Is it happening for every document or specific document, please share a sample document with me for further investigation.

You can mail the document, and crash report of the issue(if it crashes again) to me at monsingh@adobe.com

Any help is appreciated.

Thanks

Monica Singh

Report · Mar 29, 2018

Hi Monica,

Thank you for following up. The version I am using is InDesign CC 13.1 on macOS Sierra 10.12.6.

The Mac is new, and I have not installed any updates or third-party plugins.

This problem is happening with multiple documents that are subsequent versions of the same source document. However, I have tried packaging other unrelated documents, and I haven't found any problems with those.

I am attaching the packaged file.

Thanks for your assistance,

Karen

Report · Apr 13, 2018

We have been able to reproduce the issue with the document provided.

Regards

Sanyam Talwar