InDesign CC scrolling slow

[freegravity]

Hi,

I have a document with about 30 pages varing in size from 2'x4' to 15'x15'. Most of the pages are around 8'x4'. In inDesign CS 6 I could zoom around the pages as fast as my fingers could scroll (using the 2 finger jesture on a magic mouse or track pad). The new inDesign CC is painfully slow. It lags and crawls. It doesn't matter what "display performance setting" I have it on. It shouldn't matter anyway because CS 6 could go super fast with "high quality" selected. I have a MBPr running OS X 10.8.4. I've already made too many changes to go back to CS 6 which sucks because it was sooo much faster than CC. I'm starting to regret the upgrade. I trashed the preferences and restarted my machine. Is there something I'm missing? Any help would be appreciated. Thanks in advance!

[Peter Spier]

Thye shortcuts thing is apparently a conflict with Apple's own use of the same keys, and you can turn that off in your system prefs.

[yigyuk]

I never thought that adobe is going to mess up one day especially in mac osx environment. I recently bought a MBPR and suffering all about those lags a lot! my last hope is maverick which looks a bit irrevelant. It seems adobe is not helping.

[ShaneH]

In other words, even if I bought a brand new MacBook Pro, InDesign CC would still be sluggish like a wet sponge. Windows users are also having issues. This program is going to give me carpal tunnel syndrome. It causes a lot of physical tension when there's a half second or more lag after every action, movement or character typed. I have tried every suggestion posted on these forums and nothing is fixing the speed issue. I have heard nothing but complaints from my staff regarding InDesign CC. 

Adobe should issue an apology and reimburse everyone their last two months' subscription fee.

I am going to a conference in Chicago this coming week. If I meet any Adobe representatives, I'm going to ask them what's up with InDesign CC.

[BobLevine]

ShaneH wrote:

In other words, even if I bought a brand new MacBook Pro, InDesign CC would still be sluggish like a wet sponge.

I'm not going to minimize the incovenience and frustration that many users are having but your statement is conjecture. I'm running CC on a Win 8 desktop and a MacBook Air with no issues at all, as are many other users. Adobe has not denied that there are issues and they are working on them.

[ginageewhiz]

Just to mention if it helps anyone - I was experiencing these problems on 10.6.8. Working in preview mode and with info closed helped. However since upgrading to 10.8.4 I have found InDesign CC is just as quick and good as CS6. This is with an non-retina Apple Cinema screen, first version of Suitcase Fusion, on a Mid 2010 Mac Mini. Hope this is useful. 

[ShaneH]

We are running OS 10.6.8 on our Mac Pros. If there is a problem with that OS and the new CC Software, I wish Adobe would say so.

I work in a corporate environment and I have to run it past my Tech department every time we want to upgrade. Imagine me telling them we need to upgrade our OS or get all new Macs because we jumped prematurely on the Adobe CC bandwagon. We are too far into it to go back now.

I hope the Adobe gurus understand how it is in the real world— unrealistic deadlines, having to deal with corporate bureaucrats, and the like.

In the meantime, there are the ambient sighs and groans of frustration in the office.

[BobLevine]

I wrote this a while back:

http://boblevine.us/is-your-computer-ready-for-adobes-new-creative-cloud-applications/

Honestly, I thought it was mistake on Adobe's part to support 10.6 for

only two programs (ID and AI). In fact, the Creative Cloud desktop app

doesn't even support 10.6.

I'm not telling you to run out and buy new Macs or wipe out the ones you

have and go to Mavericks next month but you might just want to start

thinking about EOL for 10.6 since it's apparently there for almost

everything else.

[ShaneH]

Mr. Levine,

I read your article and suspect that 10.6.8 may be the issue then. I hope it is as simple as updating to Lion or Mavericks, if our Quad Core Xeon Mac Pros support it.

I completely agree that SSDs are a good idea. I installed a 1TB SSD on my MacBook at home and it's like a new computer. I then installed one on my wife's Dell and it is also like a new computer.

My problem at work is that I have to make a case for such upgrades through our technology department, who often are not familiar with the plight of graphic artists.

If it is indeed an issue with 10.6.8, then I wish Adobe had increased their system requirements before launching CC.

Thanks.

[lmm2013]

Mr. Levine,

Can you tell us if you recommend installing the InDesign v9.2 update? Will it help at all, or make it worse? - because my mac tower is powerful, but a bit outdated. Or do you know what developers are recommending? (I'm not hearing too much info from a lot of the users if they are finding any luck doing the update and the results). At our print company, we are all on Mac OSX 10.6.8, and Quad-Core Xeon towers.

[BobLevine]

If you mean 9.1, yes, I would.

[lmm2013]

Oops - yes, I meant v9.1 and thanks for understanding what I meant! Our company will hopefully be going to Mountain Lion next/soon then for all our macs! Can Quad-core Intel Xeon Towers handle Mountain Lion perfectly fine?

[alexdauchez]

The problem remains in Mountain Lion. Don't waste your time with installing it...

[Tom Theys]

AS mentioned before, it's not OS related. I have the problem in Windows 7 and OSX. This is an Adobe problem.

[BobLevine]

Agreed. The reports are from many users but I think part of the problem is trying to support too many operating systems. At some point 10.6 is going to be dropped (no inside info, just my gut feeling on this) so it's still going to be a good idea for Mac users to start thinking about moving away from it especially since it's unsupported for the majority of CC applications.

[Sandilou]

If it's helpful, I changed my "Live Screen Draw" in Preferences to "Delayed", instead of "Fast". Seems to have alleviated some issues for me.

I don't actually have the retina display, but I am running 10.6.8 on a MacBook Pro. Will likely upgrade that to the newest OS.

Like most everyone else, Illustrator and Photoshop present no issues for me.

[Jon_Snidal]

Definitely not just an OS version problem, tho!  For me, the issues are equally apparent on 10.6.8 and 10.8.5; Windows 8.1 not quite so bad, but the machine that runs it is a screamer.  As mentioned above, below and elsewhere, Illustrator CC and Photoshop CC run brilliantly all around.  They broke Indesign.  I keep meaning to some kind of meaningful test on all these platforms, but no time lately.  Just waiting for that update -- Jon.

[OneSecondUpNDown]

Hey there,

I am having the same issues on a Dell Precision M6500, Windows 7 64 bit, 16 GB Ram. Everything in Indesign CC is terribly slow and fluid working is impossible, whereas CS6 was very fast! Scrolling, working with text (painfully slow) are the greatest issues. None of the tips in some of the threads in this forum worked ... so please adobe fix these problems soon. I am downgrading to CS6 right now ... hoping for the best. I am paying for a software I cannot use ...

There must be something wrong in the core of indesign I think ... maybe because its 64 bit now?

[BobLevine]

Since you're on Windows you'll have both a 32 and 64 bit version installed. Try the 32 bit version.

[OneSecondUpNDown]

Thanx for your answer Bob, but that doesn't help. 32Bit-Version is very slow, too ...

So it must be some other major issue, since it is such a big difference in performance between CS6 and CC. I hope it will soon be fixed ...

[BobLevine]

As you can see from this thread, these issues are very hit or miss and I

suspect that's why it's taking so long to track down. The 9.1 update

helped a lot of people but not all.

[landegra]

I started using InDesign CC and installed new OSX Mavericks as well. First of all I mentioned that after turning on InDesign my graphic card memory fills pretty quickly. And doesn't get empty after I close InDesign.

I'm using a mid 2012 macbook with 8gigs of ram and 256gb ssd. Creative Suite 6 worked as a charm. Never had any lags, worked in PS, AI and ID at the same time and had no lags at all.

First of all what I saw, Indesign CC was really slow when selecing texts. It's like you dragging your mouse in a text box and selection comes 1-2 seconds after. And sometimes it just stuck in the middle of the text and you have tor reselect it.

Second thing, changing instruments. I always use shortcuts. And even switching between mouse and type tool takes eternity. I read a lot of topics and removed anialiasing on texts (never done that before). Now my texts look ugly, but work a bit quicker, just a bit. Preflight off, all possible things off, even tryed deselecting fonts. And it's still thinking as hell. It feels like if I'm working on a 10 year old computer.

I really hope 9.2 update will fix this issue.

[yigyuk]

Just installed Mavericks and today I used inDesign all day and I can say no difference at all. This is once again clearly Adobe's fault. I hope they patch it soon.

[ShaneH]

I think I have been really patient... waiting for updates... looking at these forums and trying all the tips. If it's not one thing with InDesign CC, it's another. It's just not as good as CS6, and it's not fair for those of us who rely on this software in our profession.

I just got my letter from Adobe offering free credit monitoring since their billing system got hacked, and my card number snatched. Never had to do that before. Unbelievable.

Steve Jobs once said that Adobe's programmers are lazy. I am beginning to agree. I'd like to grab one of those guys by the collar and force him (her) to watch what I'm dealing with... this painfully slow app that costs me $50/month.

I also noticed that Adobe's giddy posts on Facebook are immediately slammed with dozens of hate remarks. They are burying themselves deep and need to clean up this mess. This is bad PR all the way around.

[landegra]

Yes indeed. I removed indesign completely and installed it again, updated to 9.1 and no difference. I veeeery hope this will be fixed asap. Everything takes so much more time than before and all my scheduled projects are now running out of schedule and it's unacceptable.

[ShaneH]

I have discovered some relief by turning off the live preflight feature. Find the glowing red or green dot in the bottom left of the project window. Click its menu and uncheck anything that's checked. Preflighting is something you do before going to press, and it doesn't seem necessary for the application to be preflighting everything as you work.

The program is still slower than its predecessor. The other issue I have is that there's a pause after importing, copying, cutting or pasting photos.