A

Anonymous

Question

InDesign CC won't save my files

Forum|Forum|12 years ago
June 25, 2013
28 replies
123258 views

Hi

I've been working in InDesign for a week now and since yesterday I started noticing that at times InDesign won't undo and I am not able to save my file. I keep hitting command + s while working but it just doesn't save or give an error message. If I go on the File menu all the save and save as commands are grayed out. If you close the file and click on the save button InDesign just gives a message that the file cannot be saved. I have to close the file without saving and redo all the work. Because InDesign doesn't give an error when pressing command + s I would do a lot of work under the impression everything gets saved but it doesn't and I keep losing a lot of work.

Also CC runs very slow. There are times when the program just "freezes" for awhile while InDesign does somethings in the background and only after it is done you can start working again. The pages panel takes ages to load the previews onto the pages and while it is doing so I cannot do anything at all.

Starting to think I should have stayed with CS6.

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ondeck7715

Participating Frequently

turn off the sync settings in preferences. worked for me.

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sandy_mcbride

Participating Frequently

Will do, Thanks!

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barringtondesign

Participating Frequently

Having same issue Save/Save as become disabled while working on a file. Undo also seems to disable itself. Trashing Preferences seems to work. Have yet to run the script. One item for other designers stuck that worked for me so you don't have to lose work. Export as an idml - that still seems to work fine at all times.

Mac OS 10.7.5, Indesign CC 9.0

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BDinkar

Adobe Employee

Can you please provide us the file on which you were working when options went disabled?

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BienzBliemer

Participant

Hum, lost four projects so far. …no need to mention that i am not pleased, is there?

Found this thread and tried to reproduce the error. And got Lucky! On my OS 10.8.4 machine i did the following:

Opened a new document -> pasted some Text from an different iD CC File and drag and dropped two tiffs from the desktop. The second image then managed to grey out the save / save as from the menu.

The js mentioned above did the following:

I did manage to save previous projects as imdl but could not reopen them.

By the way, did someone else see the strange textbox resize behavior that happens at the same time things go crazy? The Textbox seams to resize but it takes a while for the text to reflow in a jumpy way.

Any help appreciated!

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Laubender

Community Expert

@all – the above JavaScript (ExtendScript) in post #34 cannot work as expected on Mac OSX.
At best you will save a file named "Test\test.indd" on the desktop…

Instead I would recommend a slightly altered version:

var myFolder = new Folder("~/Desktop/Test");
if (!myFolder.exist) myFolder.create();
app.activeDocument.save(myFolder.fsName + "/" +Date.now()+"_test.indd");

See the "/" instead of "\\".

I changed it, so every time you execute it (and if it will not throw an error!), you'll get a new file with an unique file name.

("Date.now()" should be sufficient enough to generate a new sequence of a 13 digit number every time you try).

Or maybe even better: save a copy of your file:

var myFolder = new Folder("~/Desktop/Test");
if (!myFolder.exist) myFolder.create();
app.activeDocument.saveACopy(myFolder.fsName + "/" +Date.now()+"_test.indd");

All testing on Mac OS X 10.6.8.

@BienzBliemer – I think, the above script(s) will not work in your scenario, because InDesign has not finished something that goes on in the background. A hidden modal dialog that is not answered should not be the problem, because you can start up a script …

Uwe

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Riseninme

Participant

I am having the same issue (grayed out save and save as). I was told to disable the sync features, but the problem persisted.

Just today, I was able to get it to fail on me twice in a row after a drag-and-drop onto a frame in indesign. Normally, I will start in bridge to find my photo, grab it, press command+tab to switch back to InDesign, and drop the file where I need it (whether that's straight to the artboard, onto a frame, or on top of an existing photo to replace it). If it helps troubleshooting, I do use spaces in osx (but bridge and indesign are locked to the same space). I have also had issues where I command+tab from indesign to bridge and the entire bridge ui is not clickable. I have to switch to another program and then back again to get it back. I have all my creative cloud apps fully updated. I am running Mac OS X 10.7.5

Update: I can reproduce the grayed out save and save as options EVERY time on one of my files by doing a drag-and-drop from bridge.

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ElWarboGrande

Participating Frequently

I've been having this probelm too. It started about a week after I got my Bamboo Capture tablet, and I was thinking that might've been the cause, but If you don't have any Wacom software and you're having this problem then maybe not.

I haven't found a solution, but I do know how you can stop losing work over it. When the problem occurs and you need to save, export the job to an .idml file. Then you can quit InDesign and when you restart and open the .idml file, all your work will be intact. Then you can save it natively in InDesign.

Still annoying, but it works.

C

coreywaldin

Participant

Yeah, I ended up duplicating my file and renaming it and the problem hasn't persisted in any other files yet.

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Alli_Smith12001455

Participant

I had the same problems... this link helped http://indesignsecrets.com/why-is-some-feature-grayed-out-in-indesign.php

Basically - if the file has come from an older version of indesign and said converted in title these features were greyed out. Once I saved it the features were re-enabled. Hope this helps.

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BDinkar

Adobe Employee

Thanks Alli for providing the link.

But actually. the problem is that Save/SaveAs gets disabled and then it is not posible to save the files. Did you encounter the file save issue or was there other things that greyed out?

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Alli_Smith12001455

Participant

Sorry... I thought I'd solved it for you... I should really read things better.

It was the undo and redo that were greyed out for me.

I noticed this week as we had a new mac in the office that there were upgrades with bug fixes available for all the CC programmes ... as I don't remember to check in with the Cloud I hadn't realised. Just wondered if you'd seen them.

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coreywaldin

Participant

I am experiencing this exact same issue. Working off of files on my local hard drive.

OS X Version 10.8.4
InDesign CC Version 9.0 (Up to date)

InDesign randomly starts behaving oddly. Won't undo/redo, won't save. I definitely have file permission.

Tried logging out of creative cloud and logging back in. Didn't fix. I installed InDesign CC about 3-4 days ago and it has worked perfectly until now.

The problem seems to start when I resize a text box after copy/pasting from another InDesign file.

Hopefully someone comes up with a fix for this.

B

BDinkar

Adobe Employee

Are you using any other device with InDesign like Wacom Tablet? Or is there any wacom driver installed on your machine?

Can you provide a little more information on this like:

1) What you generally do when you see that Save/SaveAs gets disabled? Working with Master pages or applyig any styles?

2) When save/save as gets grayed out, Are you able to save it to IDML/Export to PDF?

3) Does all the menu items gets grayed out or is it just with Save/Save As?

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Anonymous

I have no wacom drivers installed.

1) I was placing a lot of client matter in InDesign. Yesterday it was placing various logo in different file formats (psd, jpg, ai, pdf) and today it was placing ads mostly supplied pdfs. Some I placed from the File > Place (Command + d) and some were dragged from the finder or Bridge.

2) Haven't tried saving to IDML or export to pdf, but I tried force quitting InDesign in the hope that it would recover my work, but unfortunately autosave doesn't work either and I still lose all the work.

3) The only the menu items that I noticed gets grayed out are under file menu from save to revert as well as undo and redo.

I was wondering if it has anything to do with the fact that the files were created in a previous version of InDesign. In CS 5 we had problems with creating pdfs from previous versions of InDesign but not from new files created in CS 5.

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Anonymous

I have been trying to reproduce this for quite some time now but could not reproduce it. If the file(.jpg) is not confidential, could you please share that, or remove the confidetial content if any and then share it so that I along with engineering team would try reproducing this problem. Thanks.

It is not a problem. I can send you the neccessary files. How do I do that?

I have just re-installed the international version of InDesign CC (I previously had the US version) and so far it seems as if the problem might be over, but it is still to early to say.

Willi Adelberger

Community Expert

Please supply us with some important information:

Version of InDesign? CC? Language Version?
Version of OS
How do you save? Local or on a network place?

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Anonymous

I'm working with InDesign CC, Language version is English (International). I work on Mas OS 10.8.4 and we work from a server. What is weird is that InDesign doesn't even let me save as to my local disk. This sort of reminds me of Quark back in the day. It would do the same and that was the main reason we moved to InDesign.

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raymondd13924530

Participating Frequently

I have the same problem (running latest MAC & software) and have to Export as an IDML file, then quit.... re-start Indesign then open the IDML... you know the story. I have had Adobe support take over my computer and they couldn't fix it - had no idea, was a total waste of time. They can't fix it, won't fix it!

Working on this software for the last 20 years I can't believe how many issues I have on a daily basis with this new platform I usually restart Indesign a couple times a day, not to mention the constant annoying updates.

I am now leaning towards Affinity, their Photoshop alternative is very good and I'm looking forward to their publishing software in the not to distant future.

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