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InDesign (CC2019) permission issue when opening any InDesign files on macOS

New Here ,
Nov 28, 2019 Nov 28, 2019

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Hi Experts,

 

We have some issue where our team having an intermittent issue when opening an InDesign's files, they're doing their workflow via server,
the issues was everytime they tries to open a file, they will receive the following error "you may not have permission or the document may be open already", but it will work again on the 2nd attempt, when it closed and re-open, it won't open again, and so on...

The problem is happened only on inDesign files and on the network, not other files, and this happens to all users (around 6 users), this actually also working perfectly fine before,

what i have done so far, was clear preferences and caches folders multiple times, but obviously, it didn't help.

 

any solution for this highly appreciated!


Cheers!

OS: Mac

InDesign version: CC2019 (v.14.0.3)

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi there,

 

Sorry for the delayed response. There could be multiple reasons why you are getting these errors. We have limitations for server support (https://helpx.adobe.com/indesign/kb/crash-lost-network-connection.html ), but here are a few steps which you may try:

1. Shift the files to different folder on server location (after taking a local backup) and then try opening the file from and share your observations.

2. If that doesn't help, follow these steps to provide Read-Write permissions to InDesign preferences folders:

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

Let us know if this helps or if you need any further assistance.

 

Regards,

Srishti

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New Here ,
Dec 04, 2019 Dec 04, 2019

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Hi srishtib8795206,

 

Thanks for your reply, 

i've tried what you have been suggested, but seems the issue still persist,

please see attached screenshots.

indesign error3.PNG

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New Here ,
Nov 03, 2021 Nov 03, 2021

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I too am having this issue, only since i've updated to the latest InDesign.

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