InDesign (CC2019) permission issue when opening any InDesign files on macOS

Forum|Forum|6 years ago
November 29, 2019
2 replies
5352 views

Hi Experts,

We have some issue where our team having an intermittent issue when opening an InDesign's files, they're doing their workflow via server,
the issues was everytime they tries to open a file, they will receive the following error "you may not have permission or the document may be open already", but it will work again on the 2nd attempt, when it closed and re-open, it won't open again, and so on...

The problem is happened only on inDesign files and on the network, not other files, and this happens to all users (around 6 users), this actually also working perfectly fine before,

what i have done so far, was clear preferences and caches folders multiple times, but obviously, it didn't help.

any solution for this highly appreciated!

Cheers!

OS: Mac

InDesign version: CC2019 (v.14.0.3)

Performance

Systeembeheerder32

Participant

Hi, we have also this problem. The files are the files are on a synology server. And mac users get these notifications too

Kevin Stohlmeyer

Community Expert

@Systeembeheerder32 do you get this issue when you drag to local and open?

Systeembeheerder32

Participant

Thanks for your response
No, they have a network connection to the synology server on their mac. They open the files from there. When they first put the file locally and then open it, they have no problems. But working locally is not the solution for us.

Srishti Bali

Community Manager

Hi there,

Sorry for the delayed response. There could be multiple reasons why you are getting these errors. We have limitations for server support (https://helpx.adobe.com/indesign/kb/crash-lost-network-connection.html ), but here are a few steps which you may try:

1. Shift the files to different folder on server location (after taking a local backup) and then try opening the file from and share your observations.

2. If that doesn't help, follow these steps to provide Read-Write permissions to InDesign preferences folders:

Go to Terminal (Go > Utilities > Terminal.app)
Execute the following command on terminal to provide permission:
- sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
- sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
- sudo chmod -R 777 /Users/<user>/Library/Application Support