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nick_2681
Participating Frequently
October 27, 2024
Question

InDesign Compatibility Issue: Unable to Open Files After Update Due to AVX2 Requirement

  • October 27, 2024
  • 2 replies
  • 2774 views

I work in InDesign and it has always been fine. This week the company I work for (unknown to me until I tried to open a page) was forced to update to a new version.

When I try to open a page, it says I need to update my version, but it won't let me do that because it's not "compatible". Neither will it let me convert the file.

My laptop is less than two years old. Adobe tells me the new version won't work on Intel processors of 3rd generation or older, but my processor is Intel Pentium CPU 6405U @ 2.40GHz 2.40 GHz, which I read is 10th generation. Everything is up to date on my laptop (Windows 11) and I have 11.8GB of RAM available.

What can I do to update to the new version of InDesign, PLEASE?!

 

 

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2 replies

Robert at ID-Tasker
Robert at ID-Tasker
Legend
November 16, 2024

"The Intel Pentium Gold 6405U is a power efficient entry-level dual-core SoC for notebooks" - it's not even classed as a CPU for laptops... 

 

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
October 27, 2024

That processor, according to Intel's site does not support AVX2. It was released in 2019 making it five years old. Unfortunately, AFAICT, the fix for you is a new computer.

 

Intel Pentium Gold 6405U Processor 2M Cache 2.40 GHz Product Specifications

 

 

 

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    nick_2681Author
    Participating Frequently
    November 3, 2024

    Thanks, Bob. Apologies for the late reply - I was too busy buying and setting up a new laptop!

    Extraordinary, though, that Adobe would mess around with such a popular product so that one day it works perfectly fine on a not-very-old laptop, the next day it doesn't work at all...

    P
    pascal_8888
    Participant
    November 15, 2024

    But I can and will answer that. If software companies try to support older configurations, it makes development harder for newer hardware and operating systems. This stuff is buggy enough already.


    Then allow customers to coninue to use the older version (revert back option to 1 version before update).
    And they can still work on their machine without the need of buying a new one. They just can`t update.
    It`s a lot better than Adobe shoving you a new computer down your throat!

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