Inspiring

Answered

Indesign constantly crashing in Big Sur

Forum|Forum|5 years ago
December 11, 2020
5 replies
5658 views

Hello all. I eagerly upgraded to Big Sur as I had a new computer and a new OS seemed fitting. I am now regretting as Indesign and Illustrator are constantly crashing. Has anybody else experienced this and are there any know fixes (other than refreshing the Indesign preferences). Thanks.

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Correct answer KateStuart

For any of those who read this thread I fixed the problem by turning OFF the GPU Performance in the preferences and it seems to have solved the problem. I was leterally having the spinning beach ball after I did anything and lots of crashes.

A

adriancopenhagen

Participant

The Big Sur problem with constantly crashing InDesign is not solved by installing the new InDesign 2021 or removing prefs or turning off the GPU, – is the only solution is to erase the hard desk and go back to the earlier version Catalina?

KateStuartAuthor

Inspiring

Yes I think you could be right. The problem was solved for me it the short term but not 100%. I still get the spinning beach ball of hell especially in big documents, but not as often.

A

adriancopenhagen

Participant

Thanks, I have uninstalled InDesign 2021 and reinstalled 2020, it seems to work for the time being with Big Sur.

KateStuartAuthorCorrect answer

Inspiring

For any of those who read this thread I fixed the problem by turning OFF the GPU Performance in the preferences and it seems to have solved the problem. I was leterally having the spinning beach ball after I did anything and lots of crashes.

D

defaultqnmak19acx34

Participant

KateStuart: Yes, turning off GPU performance works for me as a temporary fix - thank you!

K

Katie Houghton

Inspiring

I honestly do not like to update my operating system so close to the updates of Adobe, I find it a bad mix. I usually hold off on the operating system until around March. I agree that resetting your preferences may help and though using the latest version of Adobe may not be the best way to handle the situation. If 2021 is not working, then try adding version 2020 which may be more stable. (I keep two versions of Adobe on my system when updating in case I need to use the earlier version so this is just a process of mine that has served me well)

KateStuartAuthor

Inspiring

Good idea having the older Indesign. I will give that a go. I normally also wait for a while before upgrading OS but I got carried away.....

Steve Werner

Community Expert

I've installed Big Sur and InDesign 2021 (16.0.1) in a MacBook Air with no problems.

E

Eugene Tyson

Community Expert

Oh yes - be handy to know what version of InDesign

https://helpx.adobe.com/indesign/kb/macos-big-sur-compatibility.html

Steve Werner

Community Expert

Eugene is right (great, I hadn't seen this tech note!)

Only InDesign 2021 (16.0+) has been tested with Big Sur.

E

Eugene Tyson

Community Expert

Not that I know of - but I haven't upgraded to Big Sur just yet.

I see a few others from a quick search.

Try resetting your preferences

Using a keyboard shortcut:

(Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
(Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

If still not working try the CC Cleaner tool. https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

KateStuartAuthor

Inspiring

Hi. Thanks for that but its doesnt work in the long term. I have already tried refreshing the preferences a couple of times. I was wondering if there were other fixes. I will try the CC Cleaner tool though so thanks for that link.

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