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Davor Zivkovic
Davor Zivkovic
Participating Frequently
March 27, 2021
Answered

InDesign crash at startup on Windows 10

  • March 27, 2021
  • 1 reply
  • 2654 views

Hi everybody,

I can't run InDesign 2021. It always crashes during startup. I already sent crash report. I try to reset preferences, clear preferences folder, reinstall (with clean installation tool). InDesign 2020 works fine. 

Does anybody have some advice?

This topic has been closed for replies.
Correct answer Derek Cross

I also try with differnet versions of graphics card and motherboard drivers.


I'm not sure which country you're in but I suggest you contact Adobe support (I think in India), they may, with your permission, take over your computer and have a look and see what's going on. Here's a screenshot of the contact page from the UK, yours may look different.

 

 

 

1 reply

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
March 27, 2021

How much RAM and spare disk capacity do you have?

Davor Zivkovic
Davor ZivkovicAuthor
Participating Frequently
March 27, 2021

Hi Derak,

I have 64GB of RAM and more then 700GB free space on spare disk.

Davor Zivkovic
Davor ZivkovicAuthor
Participating Frequently
March 27, 2021

Sounds like you have some serious conflicts. Do you have lots of old versions of Adobe applications on your system and maybe a virus checker and a third party font manager?


Before first crash I had only one version of all apllications, but when problems start I installed older versions. InDesign 2020 and Premiere Pro 2019 works fine, but Premiere Pro 2020 has same problems. I'm using Kaspersky Internet Security as antivirus. I try to start application without Kaspersky, but problem is still here. Also I'm using FontExpert 2021 as font manager. I will try to start application in safe mode. 

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