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nathalies49171329
Participant
June 22, 2017
Answered

Indesign crash

  • June 22, 2017
  • 4 replies
  • 7537 views

While working on indesign I have had this message. From now on i can not open indesign.
The crashfile looks like this:

Process:               Adobe InDesign CC 2017 [2233]

Path:                  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

Identifier:            com.adobe.InDesign

Version:               12.0.0.81 (12000)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CC 2017 [2233]

User ID:               501

Date/Time:             2017-06-22 14:30:30.510 +0200

OS Version:            Mac OS X 10.12.5 (16F73)

Report Version:        12

Anonymous UUID:        36B335D3-9C20-2749-CC34-E6270408AEB9

Sleep/Wake UUID:       79B3A038-219C-4460-B98E-D7218A6726EB

Time Awake Since Boot: 6700 seconds

Time Since Wake:       3200 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

VM Regions Near 0:

-->

This topic has been closed for replies.
Correct answer Srishti Bali

HI Natalie,

Sorry to hear about this. As David said it could possible that the file itself is corrupt. Please check if this is happening with multiple files or a particular file? If it happening with a particular file then the file itself is corrupt and there are multiple factors both internal and external to InDesign application that can lead to document corruption. However, we can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and we will take a look at the document.

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

I must also inform that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

Regards,

Srishti

4 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
November 13, 2018

Presumably you have back-up/previous earlier versions?

P
Pijnacker01
Participating Frequently
November 13, 2018

Bad files, crashes and the likes can happen for various, often hard to figure our reasons. Adobe can do their best, but if they cannot reproduce an issue, it is hard to do much about it. We here at Markzware have technology and methodologies which can often fix corrupt InDesign files. This is obviously your last hope, but we stand-ready to assist:

https://markzware.com/products/file-recovery-service/

Friendly regards,

David Dilling

Markzware

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    June 22, 2017

    Hi,

    What were you doing when InDesign crashed?

    Regards

    Sanyam Talwar

    N
    natalieshea
    Participant
    November 12, 2018

    editing copy in an indesign 16 page brochure using cs 6 in  sierra 10.13.6 - same issue. crash

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    November 13, 2018

    HI Natalie,

    Sorry to hear about this. As David said it could possible that the file itself is corrupt. Please check if this is happening with multiple files or a particular file? If it happening with a particular file then the file itself is corrupt and there are multiple factors both internal and external to InDesign application that can lead to document corruption. However, we can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and we will take a look at the document.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

    I must also inform that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

    Regards,

    Srishti

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      June 22, 2017

      Hi nathalies,

      Please try these steps and share results

      1) Check for updates

      Close all Adobe applications

      Open Creative Cloud Desktop App and check for updates,  update InDesign if there is a update available

      2) Reset preferences 

      Close all Adobe applications

      Go to location ~/Library/Preferences and ~/Library/Cache  and delete InDesign folders (Adobe InDesign and com.adobe.indesign)

      Relaunch application from Creative Cloud Desktop App

      3) If it still does not work boot system to safe boot with same account and check how it works, if it works fine close all third party running services. For details click here Use safe mode to isolate issues with your Mac - Apple Support

      4) If still does not work uninstall InDesign by Creative Cloud Desktop App,

      Remove Adobe InDesign folder from Application folder , ~/Library/Preferences and ~/Library/Cache

      then reinstall application from Creative Cloud Desktop App

      Regards

      Srishti

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