Indesign crashes a few seconds after splash screen loads

[Meli T]

Hi, my Indesign crashes when the title screen shows up. I've uninstalled and reinstalled but it still happens.

Attached is the crash code.

[Eugene Tyson]

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Meli T]

Thanks, just tried this, I reset my preferences. Now the Splash Screen loads up everything, disappears, then nothing. Indesign doesn't show up.

Restarted my pc just in case and same thing. Indesign Splash Screen loads up, then disappears and then nothing.

[Meli T]

With regards to the creative cloud cleaner tool, is it a 'clean everything CC' or can I just clean the Indesign installs?

[Meli T · Accepted solution]

Found out that this worked: https://community.adobe.com/t5/indesign-discussions/indesign-2021-won-t-launch/m-p/10134860/page/2

Indesign now starts up.

[Eugene Tyson]

That's up to you - you have options when doing it.