Indesign crashes a few seconds after splash screen loads

Question

Hi, my Indesign crashes when the title screen shows up. I've uninstalled and reinstalled but it still happens.Attached is the crash code.

Meli T · Accepted Answer

With regards to the creative cloud cleaner tool, is it a 'clean everything CC' or can I just clean the Indesign installs?

Found out that this worked: https://community.adobe.com/t5/indesign-discussions/indesign-2021-won-t-launch/m-p/10134860/page/2

Indesign now starts up.

Eugene Tyson · Answer

Try resetting your preferences:Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.Further info and instructions here if needed:https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html ----Reinstalling rarely fixes everything - you can do a complete reinstall using theCreative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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