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InDesign crashes every time I click Hyperlinks panel

Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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Everytime I click the Hyperlinks panel InDesign crashes.

I have tried resetting InDesign preferences, but no luck. I have a large document with many links I can no longer work on.

Any help gratefully received.

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correct answers 1 Correct answer

Community Beginner , Nov 29, 2016 Nov 29, 2016

Jess,

I have just received an email from Adobe support, and this has worked for me.

InDesign CC 2017 crashes on macOS

Hope it works for you.

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Enthusiast ,
Nov 23, 2016 Nov 23, 2016

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You could try to uncheck the auto URL check:

Screen Shot 2016-11-23 at 17.53.48.png

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Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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I have tried on another installation on a different machine - still crashes.

It appears to be just the one document. If I open a new document, the hyperlink panel works.

I have saved as .idml and re-opened, but still crashes.

Any help gratefully received.

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Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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I can amend the hyperlinks if I right-click on the text and use the contextual drop-down menu, but the Hyperlinks panel cannot be opened without crashing.

It appears to be the same problem as this user
Re: Hyperlink editing broken in latest release

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Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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Me too. Yesterday I abandoned a document because of a hyperlink that I narrowed down to a lower case w I couldn't unlink or replace the text. Such a pain. I tried the IDML and back to INDD thing, I have uninstalled and re-downloaded InDesign 17, and my new document is crashing now. I'm yet to narrow it down to which link it is but it's the hyperlinks panel.

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Community Beginner ,
Nov 29, 2016 Nov 29, 2016

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Jess,

I have just received an email from Adobe support, and this has worked for me.

InDesign CC 2017 crashes on macOS

Hope it works for you.

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Participant ,
Dec 13, 2021 Dec 13, 2021

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I've just started having this problem with some docs. When I click on the link other users have shared, it just says the issue has been fixed without prooviding any background or tips, which obviously isn't very helpful. If anyone has any ideas, please let me know 🙂 Thanks!

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Community Expert ,
Dec 14, 2021 Dec 14, 2021

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Hi piratejabez,

hm, let's see…

The "This issue is fixed" page was updated  Jul 15, 2021.

This could point to a bug fix that was done with InDesign 2021 version 16.4.0.55.

 

What's your exact version of InDesign?

What's your operating system?

 

Regards,
Uwe Laubender

( ACP )

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Participant ,
Dec 15, 2021 Dec 15, 2021

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Hi Uwe, I usually keep my CC apps updated within a week or so of release. My current InDesign is 17.0.1. Mac OS 11.6 Thanks 🙂 

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Participant ,
Mar 22, 2024 Mar 22, 2024

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Quick update, this issue has resolved for me, probably back in 12/21 or 1/22.

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Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hi,

 

Thank you for reaching out and confirming that it was resolved. Feel free to reach out if you need further assistance.

 

Thanks

Rishabh

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Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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Having trouble resolving this issue. I've tried updating InDesign, udpdating my OS, saving new files and opening in older versions. Anyone help is appreciated!

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hi,

 

Sorry to hear about the trouble. Can you confirm the version of InDesign & OS? Also, if it is happening with specific or multiple files? We'll try our best to assist you with this.

Thanks

Rishabh

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Community Beginner ,
5 hours ago 5 hours ago

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Hi @Rishabh_Tiwari ,

 

Thanks for your response. I am on InDesign 2024 19.3 and MacOS Ventura 13.5.2. 

 

Best,

Camila

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Adobe Employee ,
4 hours ago 4 hours ago

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Thank you for sharing the details. Is this happening on a specific file or multiple files? Can you also try updating macOS to 13.6 and see if that resolves the issue?

 

Thanks

Rishabh

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Community Beginner ,
3 hours ago 3 hours ago

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LATEST
Hi Rishabh,

This is happening on multiple files. My peer updated to macOS 13.6 and it
did not resolve the issue.

We ultimately found a workaround without going into the Hyperlinks panel by
righ-clicking>Hyperlinks>New Hyperlink From URL (going to New Hyperlink in
this dropdown also crashes the program). There were some limitations with
this solution though, and character styles needed to be reapplied.

Thanks,

Camila

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