InDesign crashes every time I click Hyperlinks panel

Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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Everytime I click the Hyperlinks panel InDesign crashes.

I have tried resetting InDesign preferences, but no luck. I have a large document with many links I can no longer work on.

Any help gratefully received.

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correct answers 1 Correct answer

Community Beginner , Nov 29, 2016 Nov 29, 2016
Jess,I have just received an email from Adobe support, and this has worked for me.InDesign CC 2017 crashes on macOSHope it works for you.

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Enthusiast ,
Nov 23, 2016 Nov 23, 2016

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You could try to uncheck the auto URL check:

Screen Shot 2016-11-23 at 17.53.48.png

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Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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I have tried on another installation on a different machine - still crashes.

It appears to be just the one document. If I open a new document, the hyperlink panel works.

I have saved as .idml and re-opened, but still crashes.

Any help gratefully received.

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Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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I can amend the hyperlinks if I right-click on the text and use the contextual drop-down menu, but the Hyperlinks panel cannot be opened without crashing.

It appears to be the same problem as this user
Re: Hyperlink editing broken in latest release

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Community Beginner ,
Nov 23, 2016 Nov 23, 2016

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Me too. Yesterday I abandoned a document because of a hyperlink that I narrowed down to a lower case w I couldn't unlink or replace the text. Such a pain. I tried the IDML and back to INDD thing, I have uninstalled and re-downloaded InDesign 17, and my new document is crashing now. I'm yet to narrow it down to which link it is but it's the hyperlinks panel.

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Community Beginner ,
Nov 29, 2016 Nov 29, 2016

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Jess,

I have just received an email from Adobe support, and this has worked for me.

InDesign CC 2017 crashes on macOS

Hope it works for you.

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Explorer ,
Dec 13, 2021 Dec 13, 2021

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I've just started having this problem with some docs. When I click on the link other users have shared, it just says the issue has been fixed without prooviding any background or tips, which obviously isn't very helpful. If anyone has any ideas, please let me know 🙂 Thanks!

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Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

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Hi piratejabez,

hm, let's see…

The "This issue is fixed" page was updated  Jul 15, 2021.

This could point to a bug fix that was done with InDesign 2021 version 16.4.0.55.

 

What's your exact version of InDesign?

What's your operating system?

 

Regards,
Uwe Laubender

( ACP )

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Explorer ,
Dec 15, 2021 Dec 15, 2021

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Hi Uwe, I usually keep my CC apps updated within a week or so of release. My current InDesign is 17.0.1. Mac OS 11.6 Thanks 🙂 

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