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Todd Mason
Participant
February 6, 2018
Question

InDesign crashes on launch, stalled at "Calling Late Initializers"

  • February 6, 2018
  • 1 reply
  • 2747 views

My enterprise InDesign app will not launch on my new computer. It is downloaded, and from the CC control panel it says Open. When I open, it goes launch  until it reaches "Calling Late Initializers" and then up pops a crash report window saying "AdobeInDesign(64bit)" has crashed.

I have uninstalled and reinstalled both ID and Creative Cloud. I have checked the sync settings and there is nothing to sync (this is a new app for me.) I have rebooted the PC several times. Nothing works.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2018

    reset your preferences -   https://forums.adobe.com/thread/526990

      T
      Todd MasonAuthor
      Participant
      February 7, 2018

      Followed directions, found the preferences folders, and deleted them. Tried to launch and still no luck. It's crashing at "Calling Late Initializers." This is happening on other new Windows 10 laptops in the company.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      July 10, 2025
      Nope. Got on a call with Adobe's senior support team (after an unsuccessful
      support call) and they had nothing. I'm cooked

      Hello @Davis269309485dzr,

      Sorry to hear that. Could you share the CASE ID for the interaction you had with our support team, so I can check it on my end?

      Looking forward to hearing from you.

      Anubhav

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