Known Participant

Question

InDesign crashes on launch without any error message on M1 MacBook Pro

Forum|Forum|3 years ago
February 14, 2023
3 replies
1735 views

I'm using version 18.1 on the 2020 MacBook Pro M1 with macOS Ventura 13.1.

The app crashes after a second or two after the welcome screen appears.

Tried everything on this page: https://helpx.adobe.com/indesign/kb/crash-on-launch.html, with no result.

I've also tried advanced troubleshooting following this page: https://community.adobe.com/t5/indesign-discussions/advanced-troubleshooting-for-launch-issues/m-p/11394034#M200371, again with no result.

On the Root account, I received the attached error message.

Any suggestions?

indesign2023_crash.txt

This topic has been closed for replies.

Mike Witherell

Community Expert

(Sonoma has given me no issues but I seem to be the only one)

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234#M423408

Mike Witherell

leventyince_Author

Known Participant

Using the same machine, now on Sonoma (14.1.2), none of the InDesign versions work, including the Beta apps. The same type of hanging behavior is happening. Adobe constantly updates the app, but this issue is not solved. It works using the same account on an M2 MBP and a Windows Desktop PC.

leo.r

Community Expert

Well you never told us back in February if your problem was ever solved and if so then how. InDesign isn't officially compatible with Sonoma yet - albeit the problems users experience are usually related to screen redraw, not crashes/hangs. So your problem may or may not be related to Sonoma. I can repeat my earlier suggestion to run InDesign on a clean new user account and see if it makes a difference.

leventyince_Author

Known Participant

Well, it wasn't officially compatible with Ventura back then. Now, it is not compatible with Sonoma. I've tried every version from 18.0 to 19.0.1 and several versions in Ventura. Adobe employees within this community also suggested using the Beta versions; they don't work as well. I tried your suggestion of setting up another account, but nothing worked. This is isolated to InDesign; none of the other "not fully compatible Apple Silicon" apps, like Acrobat or XD, create the same problem.

To summarize: The problem is not solved. I can't use InDesign for more than a few seconds before it hangs. None of the suggestions here on this post or other similar posts on the Community Discussions or any other platform have worked so far.

BobLevine

Community Expert

That's not crashing, it's hanging. How much RAM do you have? Do you have any third-party plugins? Is anything running in the background?

leventyince_Author

Known Participant

Yeah, hanging. Sorry for the mix-up.

I have 16GB of RAM. No third-party plugins. Nothing is running in the background except for the Mail and the Creative Cloud app.

leventyince_Author

Known Participant

More attempts:

Updated to macOS 13.2.1

I've tried installing and launching earlier versions (18.0 and 17.4.1).

Used the Creative Cloud Cleaner tool to remove all components and re-install CC and apps.

De-activated all fonts. No plug-ins are installed.

Tried the suggestions on this page: https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234

Same thing is happening every time. Right now the OS is version 13.2.1 and the InDesign version is 18.1. The program hangs after 10-45 seconds. Some versions also crash on launch and generate reports.

indesign_hang.txt

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