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InDesign crashes on "Object Export Options"

Forum|Forum|8 years ago
December 18, 2017
5 replies
3825 views

Mac OS 10.11.6, Indesign CC 2017.1, Build 12.1.0.56

InDesign crashes every time I choose the Object Export Options command. I have tried trashing the preferences file. I have tried resetting the PRAM. It used to work but now consistently does not. I cannot pinpoint when it stopped working or what has changed. Four other designers with the same configuration are not experiencing the same problem. Any ideas how to solve this problem?

Correct answer Laubender

Kevin said: "… InDesign now crashing on attempted launch of "Object Export Options" in Adobe InDesign 15.1.3 on Windows 10 Enterprise 1909."

Hi Kevin,

did you try to trash Cache files and / or the Preferences?

Before doing anything in this direction, close InDesign and do a backup of the following Version 15.0 folders:

Cache folder:

UserName > AppData > Local > Adobe > InDesign > Version 15.0

Preferences folder:

UserName > AppData >Roaming > Adobe > InDesign > Version 15.0

As a next step after the backup delete or rename the two Version 15.0 folders and start InDesign.

InDesign will create new folders for cache and preferences. When done try to export again.

If that will not help, close InDesign, restore your backups of the two folders; the issue could be document related.

Maybe a different approach would help then…

Regards,
Uwe Laubender

( ACP )

M

Melissa28342575hwnn

Participating Frequently

I'm on the Ventura operating system and have the same problem. I can't find my Indesign Cache or Preferences to try clearing them. Can someone help with that?

L

Laubender

Correct answer

Community Expert

Kevin said: "… InDesign now crashing on attempted launch of "Object Export Options" in Adobe InDesign 15.1.3 on Windows 10 Enterprise 1909."

Hi Kevin,

did you try to trash Cache files and / or the Preferences?

Before doing anything in this direction, close InDesign and do a backup of the following Version 15.0 folders:

Cache folder:

UserName > AppData > Local > Adobe > InDesign > Version 15.0

Preferences folder:

UserName > AppData >Roaming > Adobe > InDesign > Version 15.0

As a next step after the backup delete or rename the two Version 15.0 folders and start InDesign.

InDesign will create new folders for cache and preferences. When done try to export again.

If that will not help, close InDesign, restore your backups of the two folders; the issue could be document related.

Maybe a different approach would help then…

Regards,
Uwe Laubender

( ACP )

K

kevino50755818

Participant

Hi Uwe -

Thanks, this worked for me. I'd already reset the Preferences, but resetting the Cache as well is what made this work for me. Many thanks!

Kevin

Muileach63

Participant

I am running MacOS 10.13.6 and using InDesign 15.1.2. Until today (18th September 2020) everything was fine. Now everytime I use Object Export Objects to create an artefact InDesign crashes. I need to URGENTLY solve this problem as I create accessible documents/PDF's on a daily basis and work on Covid 19 material that needs posting online. Please can someone at Adobe or a fellow community member offer a solution to this problem.