InDesign Crashes shortly after opening file

Forum|Forum|3 years ago
February 24, 2023
1 reply
664 views

We are opening a specific .indd file that is about 20MB. Shortly after opening the file, once we start scrolling through the file, InDesign will freeze (Rainbow Wheel) and we have to "Force Quit" to close.

Actions:

- Attempted in Safe Mode and issues persist

- Tested on different M1 and M1 Max devices

- Verified that InDesign and macOS is updated to current versions

- Checked Activity Monitor and InDesign reads "Not Responding" with no other items taking up any CPU

- Cleared out all Library/Preference folders and attempted an uninstall and clean install

- Disconnect from Wifi to try and test if Cloud Libraries Sync was the issue

Anyone have any steps to try?

This topic has been closed for replies.

Steve Werner

Community Expert

There could be corruption in the file. Saving it as an IDML file can sometimes remove corruption. Choose File > Save As > InDesign CS4 or Later [IDML]. Open the IDML file.

P

PJ28573611ay6rAuthor

Participant

Hello Steve,

Thanks for the reply. I did just try that and the .idml file seems to be doing the same thing. I open the file, scroll down a couple pages and receive the rainbow wheel...

Also, I do apologize that I'm not super familiar with InDesign myself. I am a Systems Engineer working with Graphic Designers on the issue.

Steve Werner

Community Expert

Do you have an backup of the file?

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