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M
Michael R. Davis
Known Participant
June 14, 2018
Answered

InDesign Crashes when changing margins

  • June 14, 2018
  • 3 replies
  • 2034 views

I wish to change my default margins from 12.7mm to 10mm for all future documents. With no documents open when I change the margins InDesign crashes.

Has anyone come across this before and is there a fix for it? Windows 7 64 bit. I have deleted my preferences. Uninstalled and re-installed InDesign and it still happens.

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi Michael / Luis,

    We are very sorry you ran into this issue.

    Michael, Service Pack 1 is a Windows update which is essential to run CC applications on Windows 7. Please check if your system has that installed (You can check that in the system information). If yes, I would request you to follow below-mentioned steps:

    1) Preferences Reset

    • Close all Adobe applications.
    • Go to Locations :
    • C:\Users\user\AppData\Roaming\Adobe
    • C:\Users\user\AppData\Local\Adobe.
    • Delete or Rename InDesign folders.
    • Launch InDesign from CC

    2) If it still does not help try uninstalling and reinstalling InDesign.

    Luis, if you are using Windows you may try same steps, for MAC please follow the steps mentioned below:

    1) Preferences Reset

    • Close all Adobe applications.
    • Go to Locations:
    • ~/Library/Caches
    • ~/Library/Preferences
    • Delete or rename Adobe InDesign and com.adobe.indesign
    • Launch InDesign from the CC

    2) Uninstalling and reinstalling InDesign

    Hope this helps!

    Regards,

    Srishti


    Hi Michael,

    I am sorry to inform you that this is a known error and we were able to reproduce it at our end. We have already raised the issue to our Engineering team, and they are actively working on it. I would request you to please upvote this issue here: InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK" – Adobe InDesign Feedback This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

    Regards,

    Srishti

    3 replies

    luisp7963024
    luisp7963024
    Participant
    June 25, 2018

    Adobe (through computer-sharing) removed InDesign CC 2018, then installed InDesign CC 2017, and from there updated again to InDesign CC2018. Problem solved. Thanks to all for your responses.

      luisp7963024
      luisp7963024
      Participant
      June 22, 2018

      I have the same problem. Adobe, please help.

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      June 22, 2018

      Hi together,

      tried this with InDesign CC 2018.1 13.1.0.76 on Windows 10 version 1803. German version.
      No problem to change the document preset [Standard] . My margins are now 10 mm.

      Sorry. I cannot recreate the problem…

      Regards,
      Uwe

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      June 15, 2018

      What version of InDesign? Do you have Service Pack 1 installed?

      M
      Michael R. DavisAuthor
      Known Participant
      June 15, 2018

      CC2018 latest available. I re-installed new download.

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      June 29, 2018

      Hi Michael,

      I am sorry to inform you that this is a known error and we were able to reproduce it at our end. We have already raised the issue to our Engineering team, and they are actively working on it. I would request you to please upvote this issue here: InDesign 13.1 Crash when show "Margins and Columns" Dialog and click "OK" – Adobe InDesign Feedback This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

      Regards,

      Srishti


      Hi Srishti,

      are there other known circumstances or factors that trigger the crash?

      As I wrote in reply 4 above I cannot see a crash when changing the margins on the default document preset.

      From my German InDesign CC 2018.1 on Windows 10 (1803) :

      Margins set to 10 mm, no crash:

      Margins set to 0 mm, no crash:

      Regards,
      Uwe

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