InDesign Crashes When Exporting PDFs with Imported Separate .PSD Layers

Hi @Leonidasss , What are the typical file sizes of the .PSDs and the ID file, and what are the Output/Compression settings of your Export preset?

For a while my Indesign crashes/freezes 8 out of 10 times while exporting PDFs of magazine pages [...] 

By @Leonidasss

Do you remember when it started? 

Can you rollback few minor versions? 

Or maybe even go back to InDesign 2023? 

Hello,



Answers to my "crashes", it are more some kind of freezes,

Like it won't export the PDF further the wheel of PDF exporting turns but no futher than for example 19% or 49% after 10 minutes still no progress.

(cancelling the export has the same outcome, endless waiting no cancelation of the export). Like it hanging in a loop.



So I have to stop the Indesign app via the Windows Task manager. Quiting indesign is not possible because "it is doing something".

Because I end the task, then I get no Indesign Cash report window. When I start Indesign again it recovers the files. But the PDF is 0 Kb.



And it is not consistent: sometimes it works making a PDF and sometimes it won't, very irritating.
It has something to do with complex files with a lot of transparanties or using importing seperate .psd layers in to indesgn.

I takes a lot of calculating power to make good pdf files from thes kind of files.



By the way: This is an old Indesign bug, I had this one on and of for several years

on diffrerent versions, computers and OS versions, PC and Mac.



2024 Indesign version 19.5 x64 (automatic updating on)



Indesign example WeTransfer: https://we.tl/t-vHjUOl7J0U <>







Met vriendelijke groet,



Leon Torremans

<Personal information removed by MOD>

also, how much RAM does your machine have?

Hi @Leonidasss,

I'm sorry to hear about the crashes you're facing while exporting PDFs with separate .PSD layers. I understand how frustrating this can be, especially when working on high-res magazine files.

Adding to what our expert has advised, could you please let us know which version of InDesign you're using and the details of your operating system? Also, is this crash happening with a specific InDesign file or have you noticed it across multiple files?

If you haven't already, please submit a crash report so our team can investigate further. You can find more information on submitting crash reports here: Submit Crash Reports.

If possible, could you share the package file with us so we can test the issue on our end? Here's more information on how to share the package: Package InDesign Files.

Thank you for your cooperation, and we’ll do our best to assist you!

Thanks,
Abhishek Rao

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

----

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html