InDesign crashes when I try to export to reflowable epub.

Forum|Forum|1 year ago
March 9, 2025
1 reply
1260 views

I have done this hundreds of times without an issue but something is screwing things up this time.

The only difference is I am pasting some text in from another indesign file of the same format.

The document is a digital (ebook) file. Styles are used for all text.

Appreciate any suggestions. I've tried everything I know how to do, and it still crashes.

Windows 10 (up to date), latest version of ID (I also just noticed an update and did that, but the problem repeats.)
Last windows Event Viewer error (data) says:

MsRtfConverter.exe
1.1.1.0
58d210a2
KERNELBASE.dll
6.2.19041.5553
c8d669ba
e0434f4d
000000000003b699

the InDesign crash log has been removed. I can't get it to save as a text file. Any suggestions? I'll reattach as soon as it saves. I'm getting a message that it didn't match the .txt, or some such.

Kelli Jae BaeliAuthor

Inspiring

Also here's the log from app data/roaming (does it have to do with those plugins no loading?)

Kelli Jae BaeliAuthor

Inspiring

Okay, so I saved as IDML, opened that, saved it as ID file again--even cleaned up some missing fonts and checked everything. No errors.
BUT THEN I GOT THAT CRASH AGAIN. The crash always has:
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFFE22DB498">
<backtrace crashedThread="0">

>opened as a copy and tried again. Same crash.
>started from scratch, using a fresh template, placing the docx file, using Word MAPPING to assign styles. Did a basic cleanup and tried again. IT STILL CRASHED.

The only thing i can think of is the docx file was somehow corrupted at the start, and I'm not sure what to do to clean it up, as I still don't know what's causing it.

I've been trying to figure this out for EIGHT hours.
UPDATE: tried from scratch again-compiled original manuscript from Scrivener, to a docx.
Created fresh template
Imported with word mapping using place in new template

tried to export as epub and it crashed again.

I don't know what else to try.

Robert at ID-Tasker

Legend

@Kelli Jae Baeli

Do you have access to WORD? Or anything else that can save your DOCX file as RTF?

If not - you can click my nickname and send me a private message with a link to your file - I can convert it for you.

DOCX is a proprietary format own by Microsoft.

Looks like you have only 16GB of RAM on your laptop - what other software do you run at the same time and how much free RAM is left?

And could you please do not post WHOLE log/crash report as contents of the post - but save as a TXT file and attach to the post?

Tagging @Dirk Becker - could you please take a look at those logs?

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