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maichak93412881
maichak93412881
Participant
May 15, 2023
Answered

Indesign crashes when trying to publish online

  • May 15, 2023
  • 2 replies
  • 832 views

Hi,

 

Indesign won't let me publish an interactive PDF online (includes video files). When I try to Publish Online, the loading pop up appears (as seen on the attached screenshot), but then Indesign crashes and closes completely, mid-charging.

 

I really need help on this, thank you in advance.

This topic has been closed for replies.
Correct answer maichak93412881

Hi, I just had to change the cover thumbnail (by selecting the "First Page" option in the Advanced tab) before publishing online. 

2 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 17, 2023

Is the format you are using PDF or Publish Online?

maichak93412881
maichak93412881Author
Participant
May 18, 2023

Hi, I think the format is PDF. I ended up finding a solution, thank you for your help.

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 18, 2023

You can't successfully distribute an Interactive PDF with a video that works for all devices, it's best to hyperlink to the PDF an external source such as a Youtube video.

    maichak93412881
    maichak93412881Author
    Participant
    May 15, 2023

    Nevermind, I finally found the solution.

     

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 17, 2023

      Hi @maichak93412881,

       

      Awesome. Glad to hear you are able to resolve the issue. Please feel free to share your solution here so that our other users who might experience the similar issue might get benefit from it.

       

      Thanks,

      Harshika

      maichak93412881
      maichak93412881AuthorCorrect answer
      Participant
      May 18, 2023

      Hi, I just had to change the cover thumbnail (by selecting the "First Page" option in the Advanced tab) before publishing online. 

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